Project Coordinator

About us

SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.

Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.

About the role

The Development Project Coordinator is the central point for coordinating activity across Product and Platform Engineering, ensuring new products, enhancements, and support issues progress efficiently. Working closely with Engineering leads, the Product Business Analyst, and the Product Project Manager, you will maintain visibility of development activity, capacity, and risks, keeping work on track and the right people engaged. You will organise, track, and communicate activity, proactively manage day-to-day coordination, and escalate key decisions to Product or Engineering leads as needed.

Responsibilities

Development Coordination

• Coordinate activity across Product and Platform Engineering, from initial intake through development and release.

• Track work through the agreed engineering process, highlighting where activity is stalled or required steps are outstanding.

• Maintain delivery plans, milestones, actions and target dates.

• Coordinate agreed activities and hand-offs between teams.

• Maintain visibility of cross-team dependencies and follow up actions required to keep work moving.

• Proactively track progress and flag blockers, risks or delays to the appropriate owner.

• Facilitate relevant planning and delivery meetings, ensuring actions and decisions are captured and followed through.

• Maintain clear and timely communication on development progress and upcoming activity.

Capacity & Resource Coordination

• Maintain a consolidated view of development demand, capacity and current resource allocation across Product and Platform Engineering.

• Work with Engineering leads to keep resource availability, commitments and upcoming constraints visible.

• Ensure both planned development and unplanned defect/bug activity are reflected in capacity information.

• Highlight potential capacity constraints, resource conflicts and competing demands.

• Provide accurate capacity information to support prioritisation and resource decisions by Engineering and Product leads.

Support & Defect Coordination

• Act as the central Development coordination point for issues triaged by Support and escalated for defect/bug investigation.

• Ensure escalated issues enter the appropriate Development workflow and have clear ownership.

• Track outstanding defects and follow up progress with the appropriate teams.

• Maintain visibility of status and expected resolution and ensure Support receives timely updates.

• Flag high-impact, ageing or blocked issues where prioritisation or intervention is required.

• Ensure the impact of unplanned support work on development capacity is visible.

Cross-functional Working & Reporting

• Work closely with the Product Business Analyst to ensure requirements and relevant documentation are available as work progresses into Development.

• Work with the Product Project Manager to provide visibility of engineering milestones, progress and risks that may affect wider launch and business-readiness activity.

• Coordinate engagement with QA, UI, Accessibility and other specialist resources at the appropriate points within the engineering process.

• Maintain an accurate view of delivery status, dependencies, risks, issues, actions and decisions.

• Ensure Jira and other agreed delivery tools remain accurate and up to date.

• Produce concise development updates and escalate matters requiring management decisions or intervention.

What You Will Bring

Essential

• Demonstrable experience in project coordination, project management, or similar roles, with a proven track record of taking ownership of coordination activity.

• Proven ability to work independently, manage competing priorities and proactively drive actions forward with limited supervision.

• Experience working within a SaaS/software development environment and a good understanding of the software development lifecycle and Agile ways of working.

• Experience within an agency, systems integrator, consultancy or similarly delivery-focused environment.

• Experience coordinating multiple concurrent workstreams and cross-team dependencies.

• Experience supporting resource and capacity planning.

• Strong organisational skills and attention to detail.

• Strong stakeholder management and communication skills, with the confidence to chase actions, challenge constructively and escalate where required.

• Experience using Jira or similar development/delivery management tools.

Desirable

• Experience working directly within a software Development or Engineering team.

• Previous Business Analysis experience, or experience working closely with Business Analysts, with an understanding of the importance of discovery and clear requirements before development begins.

• Experience coordinating software defects and support escalations.

• Experience working across Product and Platform Engineering teams.

• Experience supporting the introduction or improvement of development processes and ways of working.

Our Benefits

• 26 days holiday + bank holidays (with the option to buy more)

• Company pension scheme

• Life assurance for added peace of mind

• Private medical insurance with BUPA

• Enhanced family-friendly benefits

• Perkbox, offering a wide range of discounts, perks and everyday savings

• Volunteering leave to support causes that matter to you

• Octopus Electric Vehicle scheme, offering a more affordable way to drive electric

• Access to wellbeing support via WeCare

• and more!

Additional Information

All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

Equal opportunities for everyone

Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work!

We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.

We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If there’s anything we can do to accommodate your specific situation, please let us know.