Bar Supervisor

SHANTI MAURICE RESORT & SPA

JOB DESCRIPTION – BAR SUPERVISOR

Department: Food & Beverage
Position: Bar Supervisor
Reports to: Outlet Manager / Food & Beverage Manager
Location: Shanti Maurice Resort & Spa

1. Job Purpose

To supervise daily bar operations, ensuring exceptional guest service, high beverage quality, efficient stock control and compliance with the standards of a five-star luxury resort.

2. Key Responsibilities

A. Bar Operations & Guest Service

1. Supervise daily bar operations to ensure smooth and efficient service.
2. Deliver personalised and professional guest experiences in line with luxury hospitality standards.
3. Ensure consistency in beverage presentation, preparation and service.
4. Handle guest requests, complaints and special requirements professionally.
5. Maintain excellent cleanliness, hygiene and presentation standards throughout the bar.
6. Coordinate with the kitchen and other F&B outlets to ensure seamless service.

B. Team Supervision & Training

1. Supervise, motivate and support bartenders and bar attendants.
2. Conduct daily briefings and allocate duties according to operational requirements.
3. Train team members on beverage knowledge, cocktail preparation, service standards and upselling techniques.
4. Monitor team performance, grooming, punctuality and discipline.
5. Foster teamwork, accountability and a positive working environment.

C. Stock Control & Cost Management

1. Monitor beverage inventory, consumption and stock movements.
2. Conduct regular stock counts and ensure accurate recording of beverage usage.
3. Minimise wastage, breakage, discrepancies and unnecessary costs.
4. Ensure adherence to standard recipes, portion control and beverage cost guidelines.
5. Monitor sales performance and encourage effective upselling to maximise revenue.
6. Ensure proper handling of cash, POS transactions and daily closing procedures.

D. Quality, Hygiene & Compliance

1. Ensure compliance with hotel health, safety, hygiene and food-handling procedures.
2. Maintain bar equipment, glassware and storage areas in excellent condition.
3. Ensure responsible alcoholic beverage service and compliance with applicable regulations.
4. Report maintenance issues, operational concerns and incidents promptly.
5. Participate in departmental meetings and continuous improvement initiatives.

3. Qualifications & Experience

• SC/HSC or equivalent qualification.
• Diploma or certificate in Hospitality Management or Food & Beverage Service would be an advantage.
• Minimum 2–3 years of experience in bar operations, preferably within a four- or five-star hotel.
• Previous supervisory experience would be an advantage.
• Good knowledge of cocktails, spirits, wines, non-alcoholic beverages and bar service techniques.
• Good understanding of beverage cost control and stock management.
• Familiarity with POS systems and basic reporting.
• Good communication skills in English and French.

4. Key Competencies

• Leadership and team supervision.
• Excellent guest service and interpersonal skills.
• Beverage knowledge and creativity.
• Strong organisational and multitasking abilities.
• Attention to detail and quality standards.
• Problem-solving and conflict resolution.
• Commercial awareness and upselling skills.
• Integrity, accountability and professionalism.

5. Working Conditions

• Ability to work flexible shifts, including evenings, weekends and public holidays.
• Ability to remain standing for extended periods and work in a fast-paced hospitality environment.
• Compliance with hotel grooming, safety and service standards.

6. Key Performance Indicators (KPIs)

• Guest satisfaction and service quality.
• Beverage sales and upselling performance.
• Beverage cost and stock variance control.
• Team productivity and service efficiency.
• Hygiene and operational compliance.
• Staff training and development.

General Requirement

The Bar Supervisor is expected to uphold the luxury service standards of Shanti Maurice Resort & Spa, demonstrate leadership by example and contribute to guest satisfaction, operational excellence and profitability.

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