Manager, Media Operations
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
AI at SharkNinja
At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.
The Manager, Media Operations supports the execution and optimization of SharkNinja's Demand Acceleration Platform, helping ensure paid media campaigns are launched accurately, measured consistently, and governed according to global standards.
This role serves as an operational partner to media, analytics, technology, and agency teams by supporting campaign trafficking, naming conventions, data quality, tagging standards, reporting readiness, and workflow improvements. The ideal candidate is highly organized, detail-oriented, analytically minded, and eager to learn how world-class media operations enable faster decision-making and stronger business results.
This is a hands-on role focused on execution, process management, and operational excellence rather than team leadership or enterprise-wide governance.
Responsibilities
Media Operations & Campaign Execution
- Support campaign setup, trafficking, QA, and launch processes across major media platforms.
- Apply and validate naming conventions, campaign taxonomies, tracking requirements, and media standards.
- Review campaigns for accuracy prior to launch and identify issues before they impact performance.
- Partner with agency and platform teams to troubleshoot launch, tracking, or reporting issues.
- Maintain documentation, templates, creative specifications, and operational resources.
Data Quality & Measurement Support
- Support implementation and maintenance of taxonomy standards across platforms.
- Monitor campaign tracking, UTMs, tags, and pixels to ensure data quality and consistency.
- Assist in investigating data discrepancies and work with analytics teams to resolve issues.
- Help maintain accurate campaign metadata to support reporting, attribution, and financial reconciliation.
- Support measurement readiness for dashboards, experiments, and reporting initiatives.
Process Management & Operational Excellence
- Help manage workflows from campaign intake through launch and reporting.
- Maintain SOPs, checklists, and process documentation to improve consistency.
- Track operational service levels and support adherence to launch timelines.
- Identify opportunities to improve efficiency through templates, automation, and streamlined processes.
- Contribute to continuous improvement initiatives and operational best practices.
Brand Safety & Compliance Support
- Support implementation of brand safety and suitability controls across platforms.
- Assist with monitoring verification tools and tracking compliance requirements.
- Help maintain documentation related to tracking governance, privacy requirements, and platform updates.
- Escalate potential issues or risks when identified.
Cross-Functional Collaboration
- Partner with media planning, investment, analytics, creative, finance, and regional media teams.
- Coordinate with agencies and vendor partners to ensure operational requirements are met.
- Participate in project meetings and provide updates on operational readiness, campaign launches, and process improvements.
- Serve as a reliable point of contact for day-to-day media operations support.
What You’ll Bring
Qualifications
- 2-4 years of experience in media operations, ad operations, digital marketing, media activation, marketing analytics, or a related field.
- Familiarity with digital advertising platforms such as Google Ads, Meta, Amazon, TikTok, DV360, CM360, or similar platforms.
- Knowledge of campaign trafficking, tracking parameters, pixels, tags, and measurement fundamentals.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Comfortable working with data and identifying inconsistencies or operational issues.
- Strong communication and collaboration skills are important.
- Fluent in German and English, French is a plus
Preferred Qualifications
- Experience supporting paid media campaigns in an agency, retailer, brand, or technology environment.
- Familiarity with Google Analytics, GA4, Looker Studio, Tableau, Power BI, or similar reporting tools.
- Exposure to tag management solutions such as GTM or Tealium.
- Interest in workflow automation, AI-enabled processes, or operational improvement.
- Platform certifications in Google, Meta, Amazon, TikTok, or related technologies.
Success Metrics (First 12 Months)
- Campaign Execution: 95%+ adherence to campaign launch and QA processes; consistent on-time support for media activations.
- Data Quality: Campaign taxonomy compliance above 95%; tracking discrepancies resolved within SLAs.
- Operational Excellence: Adoption of SOPs and measurable workflow efficiency improvements.
- Cross-Functional Partnership: Positive stakeholder feedback and reliable execution of critical initiatives.
- Continuous Improvement: Implementation of 3-5 workflow enhancements or automation opportunities.
Our Culture
At SharkNinja, we don’t just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company-you’re part of an outrageously extraordinary community. Together, we won’t just launch products-we’ll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]