Customer Service Representative

We are currently looking for a proactive and detail-oriented Customer Service Representative to join our team in Timișoara. This is an office-based role where you will play a key part in ensuring smooth administrative management of the customer service function - from order reception through to final delivery.

You will act as a central point of coordination between the commercial team, customers, logistics partners, and Finance, ensuring accuracy, reliability, and a high level of customer satisfaction at every stage of the order-to-delivery process.

Your Main Responsibilities

• Receive and process customer orders via email and phone
• Check stock availability and support supply coordination
• Accurately input and manage orders in the ERP system
• Create new articles, pricing references, and maintain order data
• Handle complex orders, including export documentation and certifications
• Coordinate delivery deadlines and proactively manage customer expectations
• Manage delivery notes and CMR documentation; liaise with carriers
• Process credit note requests and follow up on claims
• Maintain and update customer records (addresses, payment terms, contacts, product history)
• Prepare and send technical documentation, safety data sheets, catalogues, and related materials
• Support onboarding and training of new Customer Service colleagues
• Contribute ideas for process improvements and service optimization

What We Are Looking For

Education & Experience

• Bachelor degree(required)
• Previous Customer Service experience (required)
• Experience working with ERP systems (preferred)
• Strong experience with Microsoft Excel is essential (advanced level preferred - data handling, formulas, organizing information accurately)
• Good command of Microsoft Office tools (Word, Outlook, etc.)

Skills & Competencies

• Strong organizational skills and ability to work autonomously
• High level of attention to detail and accuracy
• Ability to prioritize tasks and meet deadlines
• Comfortable working in a fast-paced environment
• Team-oriented and customer-focused mindset
• Clear and professional communication skills
• Flexible and adaptable to change

Languages

• Romanian - Advanced (written, spoken, reading)
• English - Intermediate (written, spoken, reading) preferred

What We Offer

• Monthly gross salary in the range of: RON 7 100 - 9 500.
• Meal vouchers
• Fuel allowance
• Supplementary health insurance
• Christmas and Easter bonuses
• Free lunch
• Professional development opportunities
• Supportive and collaborative working environment

If you are structured, organized, and confident working with Excel and administrative data in a dynamic environment, this could be the right opportunity for you.

Apply now and join our team in Timișoara - where your precision, reliability, and customer focus truly make a difference.