PubSec Contract Reporting Analyst

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

Role Description

• Liaise with Optimization Coaches to ensure processes are well documented and updated as needed.
• Perform process building, data collection, analysis, and reporting for sales and marketing initiatives.
• Lead high-level, long-term data projects in collaboration with various organizational groups.
• Maintain and improve processes for better reporting and support resource allocation for new teams.
• Onboard new teams to organizational tools and operational builds.
• Communicate regularly with coaches regarding necessary changes to personnel training.
• Generate and manage standard and ad hoc reports for special projects, merging data from various tools and databases.
• Collaborate on the Public Sector SharePoint portal to enhance tool usage and reporting.
• Provide proactive recommendations that align with Public Sector business strategies.
• Align marketing and sales leadership with activities to ensure optimal execution by the team

Behaviors and Competencies

• Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.
• Project and Goal Focus: Can align and adjust work to support broader project goals and strategies.
• Planning: Can identify opportunities for improvement, propose plans, and organize resources without explicit instructions.
• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
• Strategic Thinking: Can contribute to the development of strategic plans and initiatives.
• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

Skill Level Requirements

• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
• Experience with video conferencing platforms such as Teams, WebEx, and Zoom - Basic
• Understanding of SHI’s products, services, and offerings - Basic

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 1-3 years of experience in a sales, sales support, analyst, or similar role

The estimated annual pay range for this position is $55,000 - $80,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/ProtectedVeteran Status