Global Mobility Specialist (R6192)

Shield AI People Experience is seeking a highly organized and service-oriented Global Mobility Specialist to support the day-to-day execution and administration of our global mobility program. Reporting to and working closely with the Senior Global Mobility Program Manager, this role will help coordinate employee relocations, international assignments, immigration activities, and related mobility services.

The Global Mobility Specialist will be responsible for keeping mobility cases moving, coordinating across employees, internal teams, and external vendors, maintaining accurate records and timelines, and providing employees with a high-quality mobility experience.

This is an execution-focused role ideal for someone who enjoys managing details, solving operational issues, and supporting employees through complex transitions while partnering closely with a senior program leader.

What You'll Do

Mobility Operations & Case Management

• Support the Senior Global Mobility Program Manager with the day-to-day administration and execution of the global mobility program.
• Coordinate domestic and international relocations, expatriate assignments, transfers, repatriations, and other mobility cases from initiation through completion.
• Manage routine mobility cases and escalate complex, sensitive, or policy-related matters to the Senior Global Mobility Program Manager.
• Track case milestones, required documentation, approvals, deadlines, and outstanding actions.
• Coordinate relocation logistics, including temporary housing, household goods, destination services, travel, and other applicable benefits.
• Support assignment extensions, changes, repatriations, and assignment closeout activities.

Immigration Coordination Support

• Help coordinate with immigration counsel and employees on visa and work authorization processes.
• Collect and organize employee and company documentation required for immigration filings.
• Track immigration case status, visa and work authorization expiration dates, and other critical deadlines.
• Follow up with employees, internal stakeholders, and immigration partners to keep cases progressing as needed.
• Escalate potential immigration or compliance risks to the Senior Global Mobility Program Manager and appropriate internal partners.

Employee Support

• Serve as a day-to-day point of contact for employees participating in relocation or international assignment programs.
• Guide employees through mobility processes, timelines, documentation requirements, benefits, and available resources.
• Respond to routine questions related to relocation, immigration, reimbursements, and assignment logistics.
• Provide timely and thoughtful communication throughout the employee’s mobility journey.
• Identify employee issues or exceptions requiring additional guidance and partner with the Senior Global Mobility Program Manager on resolution.

Vendor & Cross-Functional Coordination

• Coordinate day-to-day activities with relocation providers, immigration counsel, tax advisors, and other mobility partners.
• Partner with People/HR, Talent Acquisition, Payroll, Finance, Legal, Security, and other internal teams to support mobility cases.
• Monitor vendor deliverables and follow up on open items and service issues.
• Assist with reviewing mobility-related invoices and expenses for accuracy and alignment with program guidelines.

Program Administration & Reporting

• Maintain accurate mobility case records, employee data, documentation, and trackers.
• Monitor important dates, case status, costs, and program activity.
• Prepare recurring reports and provide program data to the Senior Global Mobility Program Manager.
• Support mobility-related audits, reconciliations, and compliance activities.
• Maintain employee resources, process documentation, templates, and standard operating procedures.
• Identify recurring operational issues and opportunities to streamline or improve mobility processes.
• Support implementation of new mobility processes, tools, policies, and vendor programs led by the Senior Global Mobility Program Manager.

What You'll Bring

Required Qualifications

• Bachelor’s degree or equivalent relevant professional experience.
• 2-4+ years of experience in Global Mobility, immigration, relocation, HR operations, or a related field.
• Experience coordinating multiple employee cases, projects, or workflows simultaneously.
• Strong organizational skills and exceptional attention to detail.
• Strong written and verbal communication skills with a service-oriented approach.
• Ability to manage deadlines, follow up proactively, and keep multiple stakeholders aligned.
• Ability to handle confidential and sensitive employee information with discretion.
• Comfortable working cross-functionally in a fast-paced and evolving environment.

Preferred Qualifications

• Experience supporting domestic and international employee mobility.
• Familiarity with expatriate assignments, relocations, immigration processes, and mobility benefits.
• Experience working with immigration counsel, relocation management companies, tax providers, or other mobility vendors.
• Familiarity with HRIS, case management, or global mobility platforms.
• Experience supporting a global mobility program within a rapidly growing organization.