Spanish Bilingual Certified Pharmacy Technician - Refill & Medication Adherence
Patient Engagement Specialist (Pharmacy Technician)
Remote Opportunity | Patient-Focused Healthcare Support
Help Patients Access the Care They Need-One Conversation at a Time
Are you a compassionate, detail-oriented Pharmacy Technician who enjoys helping patients and building meaningful connections? Do you thrive in a fast-paced environment where every interaction can positively impact a patient's healthcare journey?
At Shields Health Solutions, we're transforming specialty pharmacy care through innovation, collaboration, and an unwavering commitment to exceptional patient experiences. We're seeking motivated Patient Engagement Specialists to support patients through medication refill coordination, pharmacy services, and ongoing treatment adherence.
If you're passionate about delivering outstanding customer service and making a difference in patients' lives, we'd love to hear from you.
Why Join Shields?
At Shields, you'll be part of a high-performing, mission-driven team that is improving patient outcomes every day.
Competitive compensation and growth opportunities
Remote work environment
Meaningful, patient-centered work
Collaborative and supportive team culture
Career advancement within a rapidly growing healthcare organization
Opportunity to work alongside healthcare providers, pharmacists, and specialty pharmacy experts
Your Impact: Patient Engagement Specialist
As a Patient Engagement Specialist, you will serve as a vital connection between patients, pharmacies, providers, and internal teams. Through inbound and outbound patient interactions, you'll help ensure patients receive medications on time, navigate pharmacy processes, and maintain continuity of care.
Key Responsibilities
Proactively coordinate medication refills, including data entry and pharmacy claim adjudication
Make outbound patient refill calls and assist patients through the complete refill process
Answer, resolve, and appropriately triage inbound patient and provider inquiries
Clarify prescription orders with pharmacists and/or clinicians when appropriate
Identify medications requiring special handling, including refrigerated or hazardous medications
Manage, organize, and update patient and pharmacy information within database applications
Assist pharmacies with prescription claim adjudication and resolution of claim processing errors
Respond to questions regarding prescription coverage, fulfillment status, and pharmacy services
Serve as a key point of contact between patients, pharmacies, pharmacy liaisons, clinical providers, and internal operational teams
Identify trends, resolve challenges, recommend improvements, and support operational excellence initiatives
Participate in process improvement efforts that enhance patient experience, productivity, quality, and service standards
Maintain strict confidentiality and compliance with all applicable policies and regulations
Stay current on industry and organizational knowledge through ongoing education and professional development
Support business and health system partner needs with flexible scheduling, including start times as early as 7:45 AM EST / 8:00 AM EST
Perform additional duties and responsibilities as assigned
What We're Looking For
Required Qualifications
Ability to obtain and maintain required state Pharmacy Technician registrations/licenses
National Pharmacy Technician Certification (CPhT or equivalent) required based on state requirements
High School Diploma or GED
Preferred Qualifications
⭐ 1-3 years of Pharmacy Technician experience
⭐ Experience adjudicating pharmacy claims
⭐ Experience managing medication refills and specialty pharmacy workflows
⭐ Experience collaborating with clinical care teams
⭐ Previous remote work experience
⭐ Bilingual skills (English/Spanish or other languages) strongly preferred to support our diverse patient populations
Core Skills for Success
Exceptional patient service and communication skills
Professional and confident phone presence
Comfortable proactively engaging patients by phone
Ability to communicate effectively with clinicians, pharmacies, payors, and healthcare partners
Strong organizational and time-management skills
Proficiency in Microsoft Office, including Excel and Word
Ability to learn new technology, systems, and pharmacy platforms quickly
Strong attention to detail and ability to accurately extract and document information
Ability to multitask while maintaining quality and service excellence
Bilingual communication skills are a plus and highly valued
Traits That Help You Excel
Empathetic and patient-focused
Organized and dependable
High integrity and accountability
Strong listener and communicator
Collaborative team player
Quality-driven and detail-oriented
Reliable attendance and punctuality
Positive attitude and strong work ethic
Energetic, motivated, and adaptable
Minimum Remote Role Expectations
To be successful in this remote position, team members must:
Work from a dedicated workstation with two company-required monitors
Maintain a high-speed, stable, and reliable internet connection
Be willing and able to work overtime as needed to support patient care demands
Maintain a distraction-free work environment with a primary focus on patient care throughout the workday
Participate on camera during most meetings with leaders and coworkers
Handle highly sensitive patient and healthcare information with discretion and confidentiality
Join Us
If you're searching for a career where you can make a meaningful impact, support patients navigating important therapies, and grow with an innovative healthcare organization, Shields Health Solutions is the place for you.
Help patients receive the care they need.
Build a rewarding pharmacy career.
Be part of a team that's changing lives every day.
Apply today and grow your future with Shields Health Solutions.
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [email protected].