Senior Project Manager

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure-empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.

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Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Learn more at www.shift-technology.com

As part of the UK Project Management team, you will be central to how Shift delivers for its clients.

You will own complex, client-facing projects from planning through execution, bringing structure, clarity and momentum across Delivery, Data Science, Product, Engineering, GTM and customer teams.

This role is suited to an experienced Project Manager who is already comfortable operating independently, but who also values coaching, feedback and continuous development. You will be expected to anticipate issues before they escalate, challenge ambiguity, improve how we work and bring practical ideas that strengthen delivery.

What You’ll Do

• Own the end-to-end delivery of complex enterprise software projects across the UK portfolio
• Build and maintain credible delivery plans, milestones, dependencies, RAID registers, decision logs and governance rhythms
• Connect Shift’s Delivery, Data Science, Product, Engineering and GTM teams with the customer’s technical and business stakeholders
• Anticipate delivery, resource, commercial and customer risks early, then bring clear options and recommendations
• Drive actions to closure with named owners and dates, rather than relying on broad email chains or unclear follow-up
• Provide concise, fact-based reporting for customers and senior leadership
• Maintain accurate project and portfolio information across the relevant systems, including Salesforce, Jira and delivery-planning tools
• Lead customer workshops, governance meetings, Steering Committees and recovery discussions where required
• Support pre-sales and opportunity shaping by validating scope, delivery methodology, assumptions, resource needs, timelines and Statements of Work
• Challenge unsupported commitments constructively and ensure Delivery and technical assumptions are understood before plans are positioned externally
• Manage several workstreams or clients at the same time without losing control of detail, priorities or customer outcomes
• Improve delivery practices through reusable templates, smarter workflows, automation and practical use of AI
• Contribute to strategic UK and wider Delivery initiatives that make execution more predictable, repeatable and scalable

What You Bring

• 7+ years delivering enterprise SaaS and complex IT delivery: At least 7 years of experience delivering IT, enterprise SaaS, data, analytics, or digital transformation projects, with a strong background in complex client-facing implementations.
• Independent cross-functional operator: The ability to operate independently across Product, Engineering, Data Science, and Go-To-Market teams, making sound judgments while knowing when to escalate appropriately.
• Proactive risk management & project recovery: A proactive, pre-emptive mindset to identify risks before they occur, alongside proven experience in project recovery, managing escalations, and challenging scope when needed.
• Strong ownership and execution: High personal accountability and follow-through. You do not wait to be chased.
• Concise, impactful communication: Excellent written and verbal communication, with the ability to convey complex situations clearly, concisely, and actionably to senior customer stakeholders and internal leaders.
• Commercial judgment & SOW management: Strong commercial awareness, including sharp commercial judgment and SOW awareness to balance scope, effort, cost, margin, and customer commitments.
• Delivery governance & continuous improvement: Strong planning, governance, and risk-management skills, paired with a continuous-improvement mindset and a history of refining tools, templates, processes, or ways of working.
• Adaptable & coachable collaborator: Comfortable navigating ambiguity, open to coaching and mentoring, and possess the maturity to challenge constructively while contributing original ideas.
• Modern tooling proficiency: Experience using core delivery platforms such as Salesforce, Jira, Atlassian, Asana, Monday.com, or similar PMO systems.
• Language skills: Native or full professional fluency in English.
• Industry experience: Prior experience in insurance is strongly preferred; background in fraud, data science, or other regulated industries is beneficial.
• Certifications: PMP, PRINCE2, Agile, Scrum, or similar project management certifications are advantageous, though not essential.

What Good Looks Like

• Risks are surfaced early, not hidden
• Customers receive clear, consistent and evidence-based updates
• Plans reflect reality and are kept current
• Actions always have an owner and a date
• Delivery, Data Science and GTM remain aligned
• Escalations come with options and recommendations
• Repetitive work becomes templated, automated or removed
• Lessons from one project improve the next

Interview Process

• Talent Acquisition
• Case Study + UK Team
• Head of UK Delivery
• Global Head of Delivery

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits 
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.

AI tools are used to help review applications for this role. Read our AI in Recruitment Notice for what the AI considers, how to request a human review, and our most recent bias audit.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

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Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.