General Manager

About the Role:

We are seeking a commercial General Manager (office and retail) who takes pride in elevating tenant experiences while maintaining excellent property standards at Postmedia Place. In this management position, you will take ownership of site performance, overseeing daily operations, steering property finances and preventive maintenance, while leading a high-performing team of site team members and building operators.

Postmedia Place supports a vibrant community of over 500 professionals working on site. The property features a 3-level underground parking garage with 550 stalls, major anchors like No Frills, McDonald’s, and Rexall, and everyday conveniences like a medical clinic, aesthetic services, and diverse dining options. In this role, you will play a central part in driving occupancy, managing vendor relationships, and safeguarding asset value.

What You'll Do:

• Maintain property standards across the building, managing tenant inquiries, resolving operational issues, and cultivating an exceptional tenant experience.
• Oversee daily property function, perform regular inspections of physical grounds and vacant units, execute preventive maintenance schedules (HVAC, elevators), identify deficiencies and manage emergency protocols.
• Prepare annual operating budgets, capital expenditure program, manage variance reports, analyze monthly general ledgers, authorize purchase orders, and meet key performance indicators for occupancy and revenue.
• Stay on top of industry knowledge of market rents/lease rates, market conditions, competitor information and identify market risks, while working with brokers to best market the property.
• Direct, mentor, and evaluate site staff across administration and building operations, fostering collaboration, and managing performance.
• Lead the tendering process for vendor services, supervise contracted work for quality and cost-effectiveness, and ensure strict compliance with Health & Safety, WHMIS, AODA, and municipal bylaws.

Who You Are:

You are an experienced commercial property leader and strong relationship-builder who thrives in a fast-paced environment, leads with accountability, and is passionate about maintaining a strong sense of community. You bring a proactive mindset, deep operational and financial acumen, strong understanding of the commercial leasing environment and proven experience leading site teams. With a strong grasp of property budgeting, preventive maintenance, and vendor oversight, you excel at balancing exceptional tenant satisfaction with overall business performance and asset value.

• 7+ years of property management experience with demonstrated success overseeing high-performing commercial assets, specifically across both retail and office portfolios.
• Experienced in annual budget development, financial reporting, variance analysis, and managing property operational costs.
• Skilled in property management systems (Yardi) and Microsoft Office applications.
• Strong working knowledge of local property standards, occupational health and safety, WHMIS, AODA, and the Privacy Act.
• Excellent communication and presentation skills with an ability to make sound decisions, manage priorities under tight deadlines, and resolve complex challenges.

Why Shiplake Properties?

We value our team members and understand they have different needs. We are proud to offer the following perks:

Core Benefits

• Variable Bonus Incentive Program
• Extended Health Coverage
• Maternity Leave Top-Up
• Employee Assistance Program (EAP)
• Paid Time Off

Professional Growth & Development

• Education Reimbursement
• Individual Development Program

Employee Rewards & Recognition

• Continuous Improvement Initiatives
• Service Awards
• Rewards Platform
• Employee Referral Program
• Performance Feedback and Reviews

The Extras

• Birthday Day Off
• Company Social Events
• Gym Membership Discount
• Collaborative Workspace
• Flexible Work Environment

About Shiplake Properties:

Shiplake Properties Ltd. is a third-generation family-owned business, constructing urban residences for nearly 80 years. We own and manage a variety of communities tailored to different lifestyle needs. With a focus on innovation, service, and community, we pride ourselves on fostering supportive and dynamic workplaces where employees can grow and thrive. While the core business is in residential living, this commercial property is shared ownership, managed by Shiplake Properties.

Shiplake Properties is proud to be Certified™ by Great Place To Work®, the global authority on workplace culture, employee experience and leadership behaviour, based on what employees say. Great Place to Work® Certification™ is recognized worldwide and is the global benchmark for identifying and distinguishing outstanding employee experience. As a member of our team, you can expect to be part of an organization that is committed to creating a workplace where you can be both focused and fulfilled. We are a company that empowers our team members to make a difference through our core values: customer obsession, innovation, operational excellence, and a commitment to long-term thinking.

AI Disclosure Statement:

Shiplake Properties may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with our objectives by analyzing information provided in resumes and applications. Our use of AI does not replace people decision-making.

Compensation Package: $125,000 - $150,000 CAD annually, plus discretionary bonus eligibility.

The above is our target compensation range for this role. Compensation is determined by your individual experience, skills, education, and other organizational needs.

We are proud to be an employer committed to diversity and inclusion in all our locations and in our hiring practices. We believe in hiring the best talent whose skills and abilities contribute to the success of the organization and who reflect the communities in which we live and work. We welcome applications from a wide range of qualified candidates, including people with disabilities. If you require assistance or accommodation throughout the application process, please inform us and we will work with you to ensure your needs are accommodated.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.