Inside Sales Representative - Philippines

About us

At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

As an Inside Sales Rep, you’ll help drive user adoption of Shipstation for e-commerce shipping processing and automation. They are responsible for clear communication to prospective ShipStation users and will assist merchants throughout the trial process - showing ShipStation value, understanding their business objectives, and helping turn trial users into subscribers. ISRs will interact with Sales, Marketing, and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the value of ShipStation to their business. They will become product experts and will be enthusiastic about interacting with entrepreneurs and their growing businesses daily.

About the team

The Inside Sales team is a growing team of Inside Sales representatives that help ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We are looking for driven folks with inside sales experience or someone looking to grow in their sales career to join our growing Inside Sales team. The Inside Sales Representative position reports to our Inside Sales Manager.

What will you be doing?

• Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer's pain points and the value that Shipstation can bring to their business.
• Work to close deals by overcoming objections and persuading customers to become long term customers.
• Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.
• Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
• Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.
• Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
• Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.

What are we looking for?

• Bachelor’s degree in Business or related field of study a plus
• Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.
• Track record of over-achieving sales goals
• Tenacity to make high volumes of calls to warm leads - this is a call driven role
• Excellent telephone and personal demeanor
• Strong ability to work cooperatively on a team with other sales representatives
• Effective listening and presentation skills
• Must have strong organizational, written, and oral communication skills
• Must be able to describe products and match their advantages to customer needs

What do we offer?

1. Health & Well-being

Auctane prioritizes the health and well-being of our employees and their families.

HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

Dental Insurance:

• Coverage for essential dental care services.

Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements

We offer benefits aimed at providing financial stability and enhancing your overall compensation.

Life Insurance:

• Financial protection for your loved ones.

Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance

Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

Paid Sick Days:

• 15 paid sick days per year.

Paid Holidays:

• Observation of statutory national and local holidays.

Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition

We invest in your continuous growth and acknowledge your contributions to Auctane's success.

Education Benefits:

• Support for continuous learning and professional development.

Referral Program:

• Incentives for recommending great talent to join the team.