Business Analyst, Regional Operations (Return and Refund)

Shopee • Commerce • Bachelor's Degree • SQL • 4 hours ago
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Salary
≈ $63k – $133k per year (Estimated)
Location
In office (Singapore)

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

Overview
Company
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Profile match

Shopee

Shopee is the largest e-commerce platform in Southeast Asia and part of the Sea Limited group. It combines a mobile first marketplace with integrated payments, logistics and live commerce. The platform operates across Southeast Asia, Taiwan and selected Latin American markets.
shopee.com • HQ: Singapore • Commerce • Est. 2015
  • Design and optimise end-to-end Returns & Refunds (RR) policies, processes, and system automations to deliver a simple, fast, and seamless returns experience across the markets.
  • Work closely with local stakeholders and senior management to align on RR strategy, manage trade-offs between user/seller experience, cost, and risk, and drive effective execution across markets.
  • Partner with Product Management and Tech teams to leverage technology, data, and AI-driven buyer risk profiling and user-level tiering to determine RR privileges, balancing buyer experience with cost and risk controls.
  • Drive RR cost and risk optimisation by using technology and AI to identify abusive buyer behaviours, minimise financial leakage, and implement scalable preventive controls without compromising customer experience.
  • Monitor the performance of RR initiatives post-launch, identifying gaps and opportunities to improve processes, systems, and buyer experience.
  • A Bachelor’s degree in Business Administration, Business Analytics, Economics, Finance, Accounting, Statistics, Mathematics, Computer Science, or any other relevant quantitative or business-related discipline.
  • Experience/proficiency in SQL is a plus
  • Ability to apply analytical thinking towards business problems
  • Self-starter with strong ownership, passionate about creating business impacts
  • Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals Ability to thrive in a dynamic and collaborative environment
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