Loss and Damage Operation Team Lead (SPX Express)

Shopee • Commerce • Bachelor's Degree • SQL • Microsoft Excel • 5 hours ago

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Location

In office (Bangkok)

Seniority

Staff · 2+ years exp

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

Overview

Company

Impact

Profile match

Shopee

Shopee is the largest e-commerce platform in Southeast Asia and part of the Sea Limited group. It combines a mobile first marketplace with integrated payments, logistics and live commerce. The platform operates across Southeast Asia, Taiwan and selected Latin American markets.

shopee.com • HQ: Singapore • Commerce • Est. 2015

Measure and track team’s key performances of damage, and report generating by using appropriate tools and techniques for team
Manage day-to-day loss, stuck and damage performance identify key bottlenecks and react quickly to resolve any issues
Identify key risk areas to the network operation and design mitigation strategies
Identifying opportunities in the processes, including forecast, planning, physical processes to improve cost, quality and lead time;
Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently
Collecting data and setting up improvement processes after data analysis;
Prepare reporting tools/templates for Key performance indicators towards internal stakeholders as well as customers
Managing multiple stakeholders, internal and external to SPX Express, to align on a single goal and direction

Bachelor's degree in Engineering; Economics; Logistics, Supply chain management, Business administration, or a related field
2+ years of logistics industry experience particularly in operations excellence and/or supply chain analysis is a huge plus
Excellent communication skills - have experience in project management esp. in managing large-scale cross-functional projects with multiple stakeholders is a plus
Strong analytical skills - able to analyze complex set of data independently and conduct data-driven decisions
Strong sense of ownership with hands-on mentality. Eager to take initiative on new opportunities and deliver targets.
Advanced Excel skills, PowerPoint/Slide Presentation. SQL is a plus

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