Operations Lead, SPX Express (Samut Sakhon)

Shopee • English: B2 (Optional) • Commerce • Bachelor's Degree • 3 hours ago
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Salary
≈ $25k – $66k per year (Estimated)
Location
In office (Bangkok)
Seniority
Staff · 3+ years exp

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

Overview
Company
Impact
Profile match

Shopee

Shopee is the largest e-commerce platform in Southeast Asia and part of the Sea Limited group. It combines a mobile first marketplace with integrated payments, logistics and live commerce. The platform operates across Southeast Asia, Taiwan and selected Latin American markets.
shopee.com • HQ: Singapore • Commerce • Est. 2015
  • Operations Management: Lead end-to-end daily sortation center operations across inbound team (IB), or sorting team (CBS).
  • Target Delivery: Ensure productivity, PPH, accuracy, and on-time dispatch targets are consistently achieved. Follow up and clear pending parcel status within the system to maintain the predetermined period.
  • SLA Monitoring: Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
  • Manpower Planning: Monitor daily volumes and optimize shifts, staffing, and workflows for BAU and campaign periods.
  • Data Reporting: Report a summary of data, operational concerns, and proposed improvement procedures to supervisors and other relevant parties.
  • Performance & Improvement: Track KPIs, identify gaps, and drive process, layout, and SOP improvements.
  • People Leadership: Lead, coach, and develop supervisors and frontline teams; support hiring, onboarding, and training.
  • Safety & Stakeholder Coordination: Ensure safety and compliance, support audits, and coordinate with linehaul, first-mile, engineering, and management.
  • Bachelor’s Degree or higher in Logistic Management, Supply Chain, Business Administration or any related field
  • 3-6 years of experience in warehouse, logistics, or e-commerce operations. Prior experience in a sortation center or high-volume fulfillment environment is an advantage
  • Experience leading frontline teams in a fast-paced operation
  • Strong working knowledge of Spreadsheets (Excel/Google Sheets)
  • Able to work with sorting machines and conveyors
  • Able to work under deadlines, tight timeline and extra-long working hours during campaign
  • Able to work on shift and day-off when required (mostly afternoon and night shift), and extra-long working hours during campaign
  • Able to communicate in English is a plus
  • Possess problem-solving, multitasking, prioritizing, and conflict management skills
  • Good interpersonal, communication and negotiation skills
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