Operations Specialist – Payments Invoicing & Compliance

1. System Feature Enhancements & BIR Compliance

• Lead the operational scope for invoicing product updates to comply with baseline and evolving BIR policies.
• Responsible for the end-to-end cycle of feature requests, including drafting Feature Request Forms (FRFs) and securing necessary Head of Department (HOD) approvals from both Operations and Finance leadership.
• Manage and orchestrate the live rollout of new invoicing system updates and features.
• Dedicate focused weekly tracking to drive feature requests and system automation forward

2. Invoicing Operations & Tax Documentation (BAU)

• Execute monthly invoice reconciliation and issuance workflows
• Coordinate the issuance of invoice corrections and historical adjustments across quarters.
• Oversee the quarterly reconciliation and manual issuance of BIR Form 2307s

3. Cross-Functional Troubleshooting & Escalations

• Act as the dedicated anchor for Shopee Payments troubleshooting, resolving time-sensitive escalations originating from Support Operations (SOS), Business Development (BD), and Customer Service (CS) teams
• Work hand-in-hand with local Tax and Finance teams to bridge day-to-day data gaps and resolve ad hoc system anomalies.

4. Seller Communications & Stakeholder Management

• Partner with Commercial and Customer Service operations teams to craft clear, timely, and digestible communications for sellers regarding mandatory invoice changes, BIR regulations, and platform updates.
• Translate complex tax or system logic into plain, easy-to-understand guidance for internal front-facing teams and external platform sellers.

• Problem Solving: Proven ability to dive deep into data discrepancies, find the root cause of an invoicing glitch, and resolve it under tight timelines.
• Communication: Excellent stakeholder management and communication skills. You must be comfortable presenting to internal leadership (HODs) and structuring messaging for thousands of external online sellers.
• Tools: Highly proficient in Excel or Google Sheets for managing large data sets and reconciliation tasks.