Product Manager – AI Agent & Chatbot Intelligence, Regional Operations (2026 Graduate)

• Lead the end-to-end development of chatbot and agent-AI interaction features, from concept to rollout to ongoing iteration
• Design systems that allow agents to supervise, correct, and train AI models in real time (e.g. feedback loops, annotation workflows, reinforcement learning from human feedback)
• Collaborate with engineering, data science, operations, and design to ship products that combine Large Language Models (LLMs) and agentic logic with operational scalability
• Define product metrics, user journeys, and evaluation frameworks to track and improve model quality, deflection rate, and Customer Satisfaction Score (CSAT) impact
• Build tools for chatbot lifecycle management: training/annotation platforms, intent classification, knowledge integration, and auto-evaluation pipelines
• Drive alignment across business, ops, and tech teams to deliver AI solutions that balance automation with human judgment
• Stay updated on the evolving GenAI landscape: prompting strategies, fine-tuning approaches, and multi-agent orchestration, and translate them into product opportunities

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• Equivalent experience in building and scaling AI products is a plus.
• Experience shipping products powered by LLMs (e.g. GPT, Claude) or conversational AI frameworks is a plus.
• Familiarity with agentic system design, prompt orchestration, and the human-in-the-loop paradigm
• Strong data orientation: you’re comfortable digging into product metrics, model performance dashboards, and user behaviour insights

Hiring Code: CP2026