Seller Operations - Project Specialist

Insights and Strategy

• Generate analysis, insights, and reports that will guide strategy and initiatives for the assigned segment.
• Present to upper management key initiatives and solutions to high level problems
• Develop complex frameworks to identify poor seller behavior within the platform and formulate action plan to sanction while limiting platform impact
• Provide valuable insights into seller behavior and needs, leveraging data and user feedback.
• Collaborate with cross-market/functional teams to ensure seller experience considerations are at the forefront of product strategy.

FRF Creation, Approval, and System Enhancements

• Support the creation of PH Feature Request Forms (FRFs) and work for their approval on a regional level.
• Work closely with stakeholders to gather necessary information and present compelling cases for the implementation of new features.
• Handle feature improvement requests and be familiar with requirement management processes.
• Understand system, feature, and function mechanisms to support operational and product changes.
• Identify issues, reach out to the relevant PIC, and define potential work plans and follow-ups.

Implementation Planning and Execution

• Develop comprehensive implementation plans for the effective launch of new features, ensuring a smooth transition for sellers.
• Lead process and system improvements for the assigned segment; proactively identify risks, develop and communicate contingency plans, and manage those plans.

Content Creation and Review

• Contribute to the creation and review of product-related content for information cascades and seller education initiatives.
• Collaborate with the content team to ensure that materials effectively communicate the value and usage of product features.

Stakeholder Collaboration

• Work closely with cross-functional teams including Engineering, Design, Marketing, CS, Seller Education, Business Development, Customer Insights, and Customer Support to drive successful product outcomes.
• Communicate and collaborate with these teams as a regular source of seller information.
• Engage key stakeholders and participate in monitoring/developing insightful reports that will be used to inform initiatives.
• Act as a liaison between different departments to ensure alignment with seller-focused product initiatives

Requirements:

• Experience in operations, strategy, or program management within ecommerce, marketplaces, or tech-enabled businesses
• Proven ability to own projects from concept through execution and iteration
• Strong understanding of how AI, automation, and workflow tools can be applied in real business context
• Strong data analysis skills and the ability to derive insights from data sets and turn into actionable next steps

Knowledge and Skills:

• Highly analytical, quantitative background; Strong problem-solving skills with the ability to draw insights from large data sets and design practical and scalable solutions
• Integrate AI capabilities into existing systems and operational processes
• Has the capability to bridge the gap between high level management direction into actionable next steps across internal and external stakeholders
• Strong sense of ownership; self-motivated, proactive in learning and able to work under pressure
• Excellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiences
• Able to act upon constructive feedback and handle high stress situations