Senior Analyst, Inbound SOC Operations

Shopee • Incident Response • Marketplaces • 5 days ago
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Salary
≈ $18k – $40k per year (Estimated)
Location
In office (Bangkok)
Seniority
Senior

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 16, 2026. Shopee scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Marketplaces • 1001-5000 employees • Est. 2015
Tech stack of Shopee
  • Strong operational control and problem-solving skills for Inbound and Outbound processes
  • Ability to manage workforce and monitor daily team performance
  • Good coordination and communication skills with cross-functional departments
  • Capable of handling operational issues and providing timely resolutions
  • Support productivity, quality, and process accuracy targets
  • Drive continuous improvement to enhance operational efficiency
  • Ensure smooth workflow execution and minimize operational delays
  • Maintain compliance with operational and safety standards
  • Backlog chasing and SLA control
  • Good communication skills
  • Strong analytical and problem-solving skills
  • Strong working knowledge of Spreadsheets (Excel/Google Sheets)
  • Experience or strong interest in Express or Warehouse Operations, especially Inventory and Claim processes
  • Ability to multitask and prioritize tasks effectively
  • Able to work in a fast-paced environment and handle extended working hours during campaigns
  • Willing to work mostly afternoon/night shifts
  • Fast response and able to work well under pressure
  • Good team coordination and cross-functional communication skills
  • Ability to manage operational issues and support daily process execution
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