(Senior) Product Operations Associate - Shopee
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Salary
≈ $46k – $97k per year (Estimated)
Location
In office (Ho Chi Minh City)
Seniority
Senior · 3+ years exp
Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 24, 2026.
Overview
Company
Impact
Profile match
Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
- Promptly address and prioritize product issues based on business impact; balance priorities among stakeholders effectively.
- Collaborate closely with cross-functional teams to conduct User Acceptance Testing (UAT), ensuring critical business requirements are met and edge cases are thoroughly addressed.
- Execute feature release checklists, create user guides, and develop educational content to ensure teams understand and adopt new features effectively.
- Serve as the primary point of contact for business users' inquiries about feature logic.
- Implement product configuration changes based on business requests.
- Other tasks are assigned by the Company from time to time.
- 2-3+ years of experience in product operations, technical support, IT support or quality assurance.
- Excellent problem-solving skills, can quickly assess and resolve complex issues following established escalation procedures.
- Effective verbal and written communication skills to work collaboratively in a team environment.
- Strong organizational skills to manage multiple tasks and priorities effectively.
- Familiarity with Quality Assurance (QA) processes and methodologies.
- Detail-oriented with a focus on thoroughness in addressing edge cases.
- Ability to work in a fast-paced environment and meet deadlines.
- Willingness to learn and adapt to new tools, processes, and priorities.
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