Senior Recovery Strategy & PMO

Shopee • Commerce • 1 day ago

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Salary

≈ $28k – $59k per year (Estimated)

Location

In office (Bangkok)

Seniority

Senior · 3+ years exp

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 24, 2026.

Overview

Company

Impact

Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.

shopee.com • HQ: Singapore • Commerce • 1001-5000 employees • Est. 2015

Design and maintain standardized operational and communication processes for reverse flow and recovery management.
Develop and monitor recovery performance frameworks (e.g., stuck orders, tickets, lost parcels, clawback) to provide clear visibility of operational performance from a recovery perspective.
Act as decision-maker for complex or ambiguous cases (e.g., unclear ownership, unresolved tickets, disputed claims), ensuring timely resolution across stakeholders.
Align with CX on handling protocols, SLA timelines, and ticket response quality standards based on operational feedback.
Own and manage cross-functional projects related to clawback, loss prevention, and recovery optimization.
Partner closely with Operations to reduce stuck orders, prevent potential parcel losses, and strengthen accountability mechanisms.
Coordinate with relevant teams to continuously improve process efficiency, reduce leakage, and enhance recovery effectiveness.

3-8 years of experience in operations strategy, PMO, performance management, consulting, or transformation roles.
Strong analytical capability with experience building KPI frameworks, performance dashboards, and structured reporting.
Proven ability to manage cross-functional projects end-to-end with multiple stakeholders.
Experience in loss prevention, recovery, reverse flow, risk control, or operational governance is a strong advantage.
Comfortable handling ambiguity and making decisions on complex or unclear ownership cases.
Strong problem-solving skills with ability to identify root causes and implement scalable solutions.
Excellent communication and stakeholder alignment skills, including ability to work closely with Operations and CX teams.

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