SOC & RC Performance & Improvement Lead (SPX Express)

Shopee • English • Incident Response • Commerce • Master's Degree • 1 day ago
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Salary
≈ $31k – $81k per year (Estimated)
Location
In office (Bangkok)
Seniority
Staff · 5+ years exp

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 24, 2026.

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Impact
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Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Commerce • 1001-5000 employees • Est. 2015
  • Initiate new ideas to develop strategic projects for growth and cost optimization in multiple areas (e.g.SOC expansion strategy, Linehaul planning, Network collaboration with other 4PLs, Incentive adjustment and creation)
  • Coordinate with both internal and external stakeholders to propose/align/sign-off all key initiatives, strategies, and plans with options, solutions, and impacts.
  • Serve as Co-PMO to ensure smooth project mitigation and oversee full implementation
  • Responsible for budgeting and forecasting including the investment plan, and align on operational feasibility
  • Monitor Middle-mile performance and provide solutions for issues found
  • Serve as a SWAT team during critical moments in the middle-mile process
  • Bachelor or Master Degree in any fields - bachelor in Logistic engineering, Logistics Supply Chains Management
  • At least 5-7 years of experience in operations strategy, business development, logistics is a plus
  • Hands-on experience in express delivery industry is an advantage
  • Proven leadership abilities and strong people management skills
  • Excellent analytical thinking with a proactive approach to initiating solutions
  • Strong logical reasoning and effective problem-solving capabilities
  • Able to thrive in a fast-paced, dynamic work environment
  • Excellent verbal and written communication skills in English
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