Sortation Operations Lead - Samut Prakan

Shopee · English: B2 (Optional) · Marketplaces · Bachelor's Degree · 9 days ago

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Location

In office (Bangkok)

Seniority

Staff · 3+ years exp

Confirmed on the employer's own hiring board on Nov 15, 2026. First seen by Alion on Nov 6, 2026. Shopee scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.

shopee.com · HQ: Singapore · Marketplaces · 5000+ employees · Est. 2015

Tech stack of Shopee

Operations Management: Lead end-to-end daily sortation center operations across inbound team (IB), sorting team (CBS), or outbound team (OB).
Target Delivery: Ensure productivity, PPH, accuracy, and on-time dispatch targets are consistently achieved. Follow up and clear pending parcel status within the system to maintain the predetermined period.
SLA Monitoring: Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
Manpower Planning: Monitor daily volumes and optimize shifts, staffing, and workflows for BAU and campaign periods.
Data Reporting: Report a summary of data, operational concerns, and proposed improvement procedures to supervisors and other relevant parties.
Performance & Improvement: Track KPIs, identify gaps, and drive process, layout, and SOP improvements.
People Leadership: Lead, coach, and develop supervisors and frontline teams; support hiring, onboarding, and training.
Safety & Stakeholder Coordination: Ensure safety and compliance, support audits, and coordinate with linehaul, first-mile, engineering, and management.

Bachelor’s Degree or higher in Logistic Management, Supply Chain, Business Administration or any related field
3-6 years of experience in warehouse, logistics, or e-commerce operations. Prior experience in a sortation center or high-volume fulfillment environment is an advantage
Experience leading frontline teams in a fast-paced operation
Strong working knowledge of Spreadsheets (Excel/Google Sheets)
Able to work with sorting machines and conveyors
Able to work under deadlines, tight timeline and extra-long working hours during campaign
Able to work on shift and day-off when required (mostly afternoon and night shift), and extra-long working hours during campaign
Able to communicate in English is a plus
Possess problem-solving, multitasking, prioritizing, and conflict management skills
Good interpersonal, communication and negotiation skills

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