Workforce Management Strategy - SPX Express

Shopee • Commerce • Bachelor's Degree • 27 days ago
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Salary
≈ $14k – $33k per year (Estimated)
Location
In office (Jakarta)
Seniority
Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 22, 2026. First seen by Alion on Sep 25, 2026. Shopee scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Marketplaces • 1001-5000 employees • Est. 2015
Tech stack of Shopee
  • Lead and manage functions within the BPO project team within the project lifecycle to achieve defined operational milestones and deliverables.
  • Establish and serve as the primary point of contact for BPO engagements during the project period.
  • Coordinate and manage contract compliance, negotiations, and renewals to secure optimized strategic partnerships.
  • Oversee and validate operational data and cost submissions for BPO vendors to maintain budget compliance throughout the project duration.
  • Monitor headcount utilization, cost trends, and budget alignment to ensure project cost-efficiency.
  • Analyze and generate data-driven insights and performance reports to drive strategic decision-making and continuous improvements.
  • Identify and evaluate process gaps, inefficiencies, or cost trends impacting vendor performance within the project scope.
  • Liaise and coordinate with internal cross-functional departments to streamline and integrate BPO-related processes.
  • Hold a minimum Bachelor's degree in Engineering, Business Management, Finance, Marketing, or other quantitative-based majors.
  • Has 5 to 10 years of prior working experience in BPO operations, vendor management, strategic operations, or a closely related field.
  • Proven track record of managing both operational and strategic functions within a high-growth environment.
  • Extensive experience managing large-scale teams (preferably 100+ headcount) and diverse stakeholder groups.
  • Deep understanding of strategic partnership frameworks, including the ability to assess partnership longevity and business impact.
  • Strong financial acumen with specific knowledge of labor cost structures and compliance within outsourced environments.
  • Exceptional communication and negotiation skills with the ability to influence senior stakeholders.
  • Strategic thinker with a hands-on approach to problem-solving and decision-making.
  • Strong leadership skills with a proven ability to manage and develop teams with varying skillsets spanning operational and strategic functions.
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