Workforce Management (WFM) (Shopee)

Shopee • Commerce • Bachelor's Degree • SQL • 6 hours ago
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Salary
≈ $25k – $56k per year (Estimated)
Location
In office (Bangkok)
Seniority
Senior · 6+ years exp

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

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Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Commerce • Est. 2015
  • Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).
  • Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.
  • Balance service level targets with cost efficiency through effective workforce sizing and deployment.
  • Monitor workforce productivity, utilization, and efficiency metrics; identify gaps and drive improvement initiatives.
  • Develop and track key WFM KPIs such as staffing accuracy, shrinkage, overtime, productivity, and attendance.
  • Drive continuous improvement projects to optimize labor cost and operational performance.
  • Bachelor’s degree in Engineering, Operations Management, Business, Analytics, or a related field.
  • 3-6+ years of experience in Workforce Management, Capacity Planning, Operations Planning, or Supply Chain (logistics, e-commerce, or fulfillment preferred).
  • Strong analytical skills with experience using data to drive decisions (Excel, SQL, BI tools preferred).
  • Proven experience managing workforce planning in a fast-paced, high-volume operational environment.
  • Strong stakeholder management and communication skills.
  • Ability to work under pressure and manage ambiguity in a rapidly scaling business.
  • Experience with large-scale operations or multi-site environments is a strong plus
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