Customer Experience Associate

Shopflo • Commerce • SQL • 2 months ago

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Salary

≈ $8k – $17k per year (Estimated)

Location

In office (Bengaluru)

Seniority

Junior · 2+ years exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Aug 31, 2026. Shopflo scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Shopflo

Boost your store conversions by tapping into a network of 50Mn+ Indian shoppers. With Shopflo’s end-to-end e-commerce solution, you can convert more at every stage: product pages, cart, or checkout.

shopflo.com • Bengaluru • UTC+05:30 • Commerce • 11-50 employees

Backed by Tqventures

Why Shopflo

Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India’s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.

In 2026, we were acquired by Pine Labs - one of India’s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.

Startup DNA. Enterprise backing. Real product. Real traction.

About the Role

We are looking for a Customer Experience Associate to own merchant relationships and help customers get the most out of Shopflo. You will be the first point of contact for merchants, helping them troubleshoot issues, adopt the right features, and continuously improve their experience with the product.

What You Will Do

Own day-to-day customer interactions across phone, chat, and email
Troubleshoot product and technical issues by reproducing bugs, understanding API responses, and identifying root causes
Guide merchants on product features and help them get more value from Shopflo
Identify upsell and expansion opportunities and work with Sales to take them forward
Capture customer feedback and share insights with Product, Sales, and Marketing
Document issues, resolutions, and recurring patterns to improve support processes

What We Are Looking For

2+ years of experience in SaaS customer support or customer experience
Strong communication and problem-solving skills
Experience with tools like Freshdesk, Intercom, or Zoho
Comfortable using basic developer tools such as browser console and Postman
Basic understanding of SQL or product dashboards
Curiosity and willingness to dig into technical issues
Shopify or ecommerce experience is a plus.

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