E-commerce Account Manager

• We are looking for a motivated and organized E-commerce Account Manager to manage and grow our e-commerce accounts, including

• The Account Manager will be responsible for managing the day-to-day operations of the accounts, coordinating between different teams, maintaining a strong content strategy, improving customer experience, and contributing to overall sales growth.

Key Responsibilities:

• Manage the day-to-day operations of the assigned e-commerce accounts.

• Create, manage, and execute monthly and weekly Content Plans.

• Coordinate and follow up on Posts, Stories, Reels, and promotional content.

• Monitor account performance, engagement, and sales.

• Manage and improve the customer experience across Instagram, WhatsApp, and other channels.

• Follow up on customer inquiries, leads, and orders with the relevant teams.

• Monitor the complete order process from receiving the order until delivery.

• Coordinate with Sales, Moderation, Delivery, and Content teams.

• Follow up on daily sales and prepare regular performance reports.

• Analyze account insights and identify opportunities to improve sales and engagement.

• Follow competitors, market trends, pricing, products, and promotional activities.

• Suggest new campaigns, offers, content ideas, and strategies to increase sales.

• Coordinate with influencers, UGC creators, and content creators when needed.

• Identify problems in the customer/order journey and work on solutions.

• Ensure that the brand image, tone of voice, and customer experience are consistent across all platforms.

• Take ownership of the account's overall performance and continuously look for ways to improve it.

Requirements

• 1–3 years of experience in Account Management, E-commerce, Social Media, or a related field.

• Previous experience working with E-commerce brands is highly preferred.

• Strong understanding of Instagram, Facebook, WhatsApp, and social media platforms.

• Good understanding of E-commerce customer journeys and order processes.

• Ability to create and manage Content Plans.

• Strong communication and customer service skills.

• Strong organizational and time-management skills.

• Ability to manage multiple tasks and priorities simultaneously.

• Strong problem-solving and decision-making skills.

• Basic understanding of Social Media Analytics and KPIs.

• Good understanding of sales and how social media activities can contribute to revenue.

• Ability to coordinate and communicate effectively with different teams.

• Good command of English.

• Good knowledge of Excel / Google Sheets is a plus.

• Good knowledge of Shopify and experience managing Shopify stores is preferred.

• Experience with order management, product management, inventory, and basic Shopify store operations is a plus.

• Experience working with influencers, UGC creators, and content creators is a plus.

• Passion for fashion, luxury, and e-commerce is a strong plus.

• Ability to work in a fast-paced environment and take ownership of responsibilities.