Bartender

Job Description: Bar Tender

Job Title: Bar Tender

Department: Food & Beverage

Reports to: Bar Supervisor / Assistant Restaurant Manager

Profile: High School / Diploma

English speaking is preferred

Pleasing personality

Good training skills

18 to 30 years old

Previous experience within the restaurant industry is essential. Certification in bartending or mixology is preferred but not required. Alcohol service certification or responsible beverage server training is a plus.

Experience: Minimum 1 year in a similar position

Job Overview:

The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to customers in a restaurant, bar, or hospitality setting. They ensure that drinks are made to the highest standards, deliver excellent customer service, maintain a clean and organized bar, and contribute to the overall positive guest experience. The bartender also manages cash handling, monitors inventory levels, and follows health and safety regulations.

Key Responsibilities:

• Drink Preparation & Service:

• Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and soft drinks.
• Follow recipes and ensure consistency in taste, appearance, and presentation of drinks.
• Greet customers at the bar, take drink orders, and provide recommendations based on customer preferences.
• Serve drinks in a timely and efficient manner, ensuring guest satisfaction.

2. Customer Service Excellence:

• Provide outstanding customer service by interacting with guests in a friendly and professional manner.
• Address customer inquiries or concerns regarding drinks or menu options and provide prompt resolutions.
• Engage with customers to ensure they have a positive experience at the bar and assist with any special requests.
• Maintain a clean and inviting bar environment to encourage guest comfort and repeat visits.

3. Cash Handling & Transactions:

• Accurately handle cash, credit card transactions, and process payments for beverages and food items.
• Provide guests with accurate change, receipts, and transaction information.
• Follow company policies regarding cash handling, tips, and financial procedures.

4. Bar Setup & Maintenance:

• Set up the bar before service, ensuring all necessary supplies, glassware, and tools are in place.
• Clean and maintain the bar area throughout the shift, including wiping down counters, cleaning glassware, and ensuring the bar is organized.
• Restock supplies such as liquor, garnishes, and mixers as needed to maintain uninterrupted service.
• Maintain the cleanliness and order of the bar, including washing dishes and properly disposing of waste.

5. Inventory & Stock Management:

• Monitor inventory levels for liquor, mixers, garnishes, and glassware, ensuring supplies are always stocked.
• Assist with receiving deliveries, checking the quality and quantity of stock, and organizing supplies.
• Inform the Bar Supervisor or Manager when stock levels are low or if supplies need to be reordered.

6. Health & Safety Compliance:

• Adhere to all health, safety, and hygiene regulations, ensuring the bar and its equipment are sanitized regularly.
• Follow responsible alcohol service guidelines, including verifying the age of customers and refusing service to intoxicated guests.
• Maintain a safe working environment for both guests and staff, reporting any hazards or safety concerns to management.

7. Creating Signature Cocktails & Specials:

• Stay updated on current drink trends and innovations to create new, unique cocktails and drink specials.
• Assist in developing and promoting new drink offerings or themed specials to enhance the guest experience and increase sales.

8. Team Collaboration:

• Work with other bartenders, servers, and kitchen staff to ensure efficient service and meet guest needs.
• Support team members during busy periods by assisting with drink orders, refilling garnishes, and maintaining the bar area.

Skills & Qualifications:

• Proven experience as a bartender or in a similar customer service role, preferably in a bar or hospitality setting.
• Knowledge of drink recipes, bar equipment, and cocktail preparation techniques.
• Strong customer service skills with the ability to engage with guests and make them feel comfortable.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment, especially during peak hours.
• Attention to detail and high standards of cleanliness and organization.
• Ability to multitask and handle multiple orders at once while providing excellent service.
• Basic math skills for cash handling and drink measurements.
• Ability to handle alcohol responsibly and enforce laws related to alcohol service.