Senior Solutions Engineer

Overview

The Senior Solution Engineer is a key member of our Global Sales team, specializing in leveraging Shure's innovation to deliver exceptional value to clients. This role is responsible for generating demand by prospecting, qualifying, educating, and proposing tailored AV and IT solutions that address the evolving needs of our customers. Success in this position requires advanced communication skills, technical expertise in AV/IT systems, experience in relationship-based sales, and a commitment to achieving business growth targets.The Senior Solutions Engineer leads strategic customer engagements and drives innovation in AV/IT solutions for specific region. This role is accountable for designing complex solutions, representing Shure at industry events, and influencing best practices across the organization.

Responsibilities

Demand Generation and Prospecting : 40%

• Identify and Target Prospects: Research and identify potential customers who could benefit from Shure’s AV and IT solutions.
• Channel Partner & End-User Engagement: Drive awareness and adoption of Shure’s existing and newly launched product portfolio by introducing, presenting, and promoting solutions to both prospective and existing channel partners and end users, ensuring alignment with customer needs and business objectives.
• Market Research: Stay updated on industry trends, competitor activities, and customer needs to refine prospecting approaches.

Qualification and Education : 25%

• Qualify projects and determine their potential readiness to benefit from Shure’s solutions.
• CTS, Microsoft Teams Rooms (MTR) Technical Enablement Certification, Zoom Certified Integrator Program
• Customer Needs Analysis: Understand and document customer business challenges and needs through active listening and strategic questioning.
• Product Education: Develop and deliver customized content to educate prospects about Shure's products and solutions, demonstrating how our offerings can address their AV and IT requirements effectively.

Proposal and Business Development : 20%

• Solution Proposal: Lead complex solution design and implementation by delivering tailored recommendations to address end-user needs.
• Targets: Meet or exceed the assigned projects and new accounts targets
• Proactively monitor expansion and growth opportunities with key accounts.

Collaboration and Reporting : 10%

• Team Collaboration: Work closely with the sales team, marketing department, customer success, and technical experts to ensure cohesive and comprehensive customer experiences.
• Reporting: Maintain accurate and up-to-date records of prospect interactions, sales activities, and performance metrics using Salesforce CRM tools.

Performs other duties as assigned, including: 5%

• Represent Shure at Industry events and conferences.
• Act as a thought leader to drive adoption of new technologies and best practices.
• Lead customized end-user engagement activations.

Qualifications

• Bachelor’s degree in Engineering, Marketing, Communications, or a related field.
• 5 or more years of experience using skills as a seasoned, experienced professional with a comprehensive technical knowledge of audio principles and products.
• CTS, Microsoft Teams Rooms (MTR) Technical Enablement Certification, Zoom Certified Integrator Program
• Experience providing audio technical support, audio design, and audio equipment set-up.
• Background or experience with 1-2 of the following: touring production, theater production, integration, conferencing, broadcasting, or networking.
• Excellent communication and presentation skills.
• Enjoy meeting and dealing with new people.
• Expert troubleshooting skills.
• Ability to learn new technologies.
• Ability to handle multiple assignments, work independently, and see projects through to successful completion.
• Detail-oriented, well-organized, and good time management skills.
• Capability by job level (Self, People, Thought & Business). Please click below for details: https://shure.sharepoint.com/sites/HR/SitePages/Capability-Maps.aspx

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide - and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS

Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!