Responsable Help Desk (H/F)

Sia Habitat · French: C1 · 23 days ago
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Salary
≈ $26k – $49k per year (Estimated)
Location
Hybrid (Douai, France)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 30, 2026. First seen by Alion on Sep 17, 2026.

Overview
Company
Impact
Profile match

Sia Habitat

Sia Habitat is a major social housing provider in the Hauts-de-France region that manages more than 42,000 homes. It offers homes for rent and for purchase and hires data science experts, a help desk manager and rental management customer officers. The company is headquartered in Lille, France.
sia-habitat.com · HQ: Lille, France · Property Management · Residential Real Estate · 501-1000 employees · Est. 1955

Rejoignez la DSI mutualisée PETRAM, qui accompagne trois organismes du logement social. En tant que Responsable Service Desk, vous serez en charge de la qualité de service informatique pour plus de 1 000 collaborateurs. Vous managerez une équipe de 5 personnes, organiserez les activités de support, piloterez les indicateurs de qualité de service et contribuerez à l'amélioration continue des processus. Des déplacements réguliers sont à prévoir sur les sites de Douai, Valenciennes et Beauvais.

Missions

  • Manager et accompagner l’équipe de 5 personnes, organiser les activités de support.
  • Piloter les indicateurs de qualité de service et assurer leur suivi, mettre en place et faire vivre les bonnes pratiques ITIL.
  • Superviser les incidents majeurs et coordonner leur résolution, contribuer à l’amélioration continue des processus.

Profil recherché

  • Une première expérience en management d’une équipe support informatique.
  • Une bonne maîtrise des outils ITSM.
  • Une culture du service et de la satisfaction utilisateur particulièrement développée.
  • D’excellentes capacités de communication et d’écoute.
  • Une capacité à piloter et accompagner des équipes réparties sur plusieurs sites.

Vos atouts

  • Bonne connaissance de l’environnement Microsoft 365.
  • Expérience dans un environnement multisites.
  • Connaissance des pratiques ITIL.
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