Cloud Support Engineer

To strengthen our Digital Operations team, we are looking for a Cloud Support Engineer who will operate and support SICPA’s Digital Solutions and the underlying cloud infrastructure.

In this role, you will work closely with L1 Support, L3 Technical and Engineering teams, Project Managers and other internal stakeholders to ensure the reliability, continuity and performance of our digital services.

PROFILE

• Bachelor’s degree or equivalent in Information Technology, Engineering or a related field or equivalent professional experience.
• Previous experience in the deployment and management of applications in cloud environments.
• Experience in application or solution administration, customer support and service management.
• Project management experience would be an advantage.
• Experience with containerised applications and cloud technologies, particularly Kubernetes, Docker and AWS.
• Strong experience analysing data and messaging systems, with Kafka being a key requirement.
• Knowledge of relational databases, particularly PostgreSQL and Oracle, including the ability to perform SQL analysis.
• Experience with log analysis and monitoring tools such as Splunk, AWS CloudWatch, Grafana and Prometheus.
• Basic scripting and API troubleshooting skills using Bash, Python and Postman.
• Familiarity with CI/CD pipelines and deployment tools such as Argo CD and Argo Workflows.
• AWS or other relevant cloud certifications would be an advantage.
• ITIL certification would be considered an asset.
• Excellent written and spoken English, minimum C1 level, Spanish or French would be an advantage.

ROLE

• Operate and support SICPA’s Digital Solutions and the underlying cloud infrastructure.
• Maintain applications, deploy upgrades, manage resources and contribute to business continuity.
• Perform configuration changes and deploy new application versions.
• Handle incidents and service requests escalated by the Digital Operations L1 Support team.
• Update and follow up on incidents and requests through the ticketing tool.
• Troubleshoot technical issues, resolve incidents and identify software bugs or complex technical problems.
• Perform Root Cause Analysis, document findings and drive corrective actions.
• Escalate incidents and requests to L3 Support when appropriate.
• Maintain and continuously improve the Knowledge Base.
• Contribute to the creation and maintenance of process and technical documentation.
• Collaborate with global Technical and Engineering teams, Project Managers, local management and other supporting functions.
• Participate in shift work or on-call rotations when required, including occasional weekends and public holidays.

Join Us!

At SICPA, we believe that:

• Our success comes from our highly skilled and talented employees.
• Respectful entrepreneurship and a long-term vision are key to success.
• Our people contribute to a more secure world.
• Diversity at all levels of the organization is a strength.

We offer an exciting and challenging role with significant opportunities for professional growth within a unique organization operating in a fascinating and fast-growing industry.

Your application will be handled with the utmost confidentiality and discretion.