Forward Deployed Engineer

Forward Deployed Engineer, Digital Solutions

ROLE:

• Lead presales technical discovery and demos on opportunities
• Embed with clients to deeply understand their workflows, data landscape, regulatory constraints, and mission objectives, often working on-site alongside their technical and operational teams.
• Design and deliver solutions by configuring, extending, and integrating SICPA's digital platforms (traceability, authentication, data analytics, and fiscal control systems) to meet specific client requirements.
• Build integrations and data pipelines connecting SICPA solutions with client systems, including legacy government infrastructure, ERP systems, production-line equipment, and third-party APIs.
• Prototype rapidly, turning ambiguous problems into working proofs of concept, dashboards, and tools that demonstrate value quickly.
• Own deployments end-to-end, including environment setup, testing, data migration, go-live, and hypercare, while ensuring security, reliability, and compliance.
• Troubleshoot in production by diagnosing and resolving complex technical issues across software, infrastructure, and data layers, often under time pressure.
• Act as the voice of the field, translating client feedback into clear product requirements and working with global product, engineering, and R&D teams (including in Switzerland) to improve the core platforms.
• Support business development by contributing technical expertise to proposals, public tenders (licitações), solution architectures, and client demonstrations.
• Ensure compliance with Malaysia regulations and standards, including LGPD, information security requirements for public-sector systems, and applicable fiscal and regulatory frameworks.

PROFILE:

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or a related field, or equivalent practical experience.
• 4+ years of software engineering experience, including building and deploying production systems.
• Strong proficiency with quick prototyping and AI assisted development
• Strong proficiency in at least one of Python, Java, TypeScript/JavaScript, Go, or C#.
• Solid experience with data modeling, and with building data pipelines or ETL processes.
• Hands-on experience with REST APIs, system integration, and distributed architectures.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and/or on-premise deployments, plus containerization (Docker, Kubernetes).
• Proven ability to work directly with clients: gathering requirements, explaining technical concepts to non-technical stakeholders, and managing expectations.
• Comfort with ambiguity and the ability to take ownership of problems without a predefined playbook.
• Fluent in English. Any other international language is a plus.
• Availability to travel frequently within APAC Region.
• An entrepreneur mindset.

JOIN US!

We offer an exciting and challenging role, with great potential for personal development and a truly global impact. Help us contribute to a more secure world and enable trust in the digital society!