Business Excellence Project Coordinator

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

What will you do?

As Business Excellence Project Coordinator, you will support the successful delivery of business systems, process improvement, and operational excellence initiatives across the Service organization. Working closely with Operations, IT, product owners, and global stakeholders, this role helps drive the implementation, adoption, and continuous improvement of tools and processes that enhance service delivery, efficiency, and the overall customer experience!

RESPONSIBILITIES:

Project Coordination & Initiative Implementation

• Drive new Service field tools and process initiatives through effective project management coordination and collaboration with local Operational team and Global tool developers, product owners and IT.
• Successfully implement initiatives improving tools and process for the Service Delivery Operations Team regarding: Contract planning, Dispatch and Technician mobile ticketing.
• Interact with IT colleagues through an Agile framework.

Change Management, Training & Communication

• Communicate upcoming changes to field Operations. Plan, develop and lead remote and on-site user training.
• Holistically approach process and tool changes through understanding the impact of change/improvements across the Service Delivery landscape.

Business Process Improvement & User Experience

• Review current business processes and tools, collecting feedback and improving our service delivery end-user and customer experience; business process improvement (BPI).

Systems Support, Data Quality & Issue Resolution

• Manage and resolve tool / platform issues daily to ensure continuous uptime of our teams.
• Maintain data quality within the toolsets.

What will you need to succeed?

Education:

• College Diploma or Bachelors’ Degree from an accredited university in business administration, general operations management, or a closely related field.

Experience:

• 3-5 years of successful full time professional experience in a related field and successful demonstration of Key Responsibilities outlined above.
• Knowledge and principles of project management, business processes.
• Experience in process documentation.
• Experience in internal corporate or department projects / Project Management
• Experience working with IT in Agile methodology to implement projects and tool functionality changes.

Technical Skills:

• Strong, demonstrated ability to use software tools is essential.
• Proficient with: MS Excel, Access, Word Visio, and Project Management software such as (JIRA/ WRIKE/ MS Project etc.).

Core Competencies:

• Customer service oriented and ability to partner with individuals at all levels in many different functional areas of the business.
• Curious and collaborative in your approach to problem solving with an understanding of business functions and how the functions align through operational processes.
• Strong, clear, and concise verbal and written communication skills in English.
• Ability to communicate change and influence leadership. Understanding, and motivating people through a variety of communication methods and experience in end-user training and general guidance.
• Ability to work and collaborate effectively in a virtual environment.

Assets:

• Bilingual (English / French) communication skills
• SAP knowledge or experience
• End User or Customer mapping

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems - Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2026 and Canada’s Top Employers for Young People 2026.

[Salary is commensurate with experience, and ranges between $70,000 CAD - $85,000 CAD, excluding bonus and benefits. In addition to base salary, this role includes eligibility for an annual discretionary bonus 10% of base salary, based on Company performance metrics]

#LI-Hybrid #BusinessExcellence #ProjectCoordinator #ContinuousImprovement #ProcessImprovement #OperationalExcellence

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose is to create technology with purpose, transforming the everyday, for everyone, since 1912 in Canada. By combining the real and the digital worlds, Siemens empowers customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. A leader in industrial AI, Siemens leverages its deep domain know-how to apply AI - including generative AI - to real-world applications, making AI accessible and impactful for customers across diverse industries. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. In fiscal 2025, which ended September 30, 2025, Siemens Canada generated revenues of approx. $2.3 billion CAD. The company has approximately 4,600 employees from coast-to-coast and 38 office and production facilities across Canada.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse

environment and is proud to be an equal opportunity employer. Upon request,

Siemens Canada will provide reasonable accommodation for disabilities to

support participation of candidates in all aspects of the recruitment process.

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l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement

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