Senior Transportation Services Program Operations Manager

Significance, Inc. is seeking a Senior Transportation Services Program Operations Manager to join our growing team supporting the Department of Health and Human Services (HHS). This position requires the ability to obtain and maintain a Public Trust and is expected to support a hybrid schedule with approximately 2-3 days onsite per week.

POSITION OVERVIEW

Significance Inc. is seeking an experienced, analytical leader to support the HHS Transportation Services (TS) program. This position combines day-to-day transit subsidy operations with financial management, client billing, federal policy implementation, systems modernization, stakeholder engagement, and process improvement. The successful candidate will use data-driven analysis and strong cross-functional coordination to strengthen service delivery, support accurate funding and reporting, and advance complex program and technology initiatives.

KEY RESPONSIBILITIES

Program Operations & Stakeholder Coordination:

• Oversee daily operational workflows for the Transit Subsidy Program, including its client platform and related HHS and Treasury funding tools.

• Coordinate client communications and issue resolution across TS programs, working with federal counterparts, customers, vendors, and financial partners.

• Lead complex transit benefit and charge card initiatives, maintaining project scope, schedules, stakeholder alignment, and appropriate boundaries around inherently governmental functions.

Financial Management, Funding & Billing

• Coordinate the monthly client billing cycle and funding processes, including follow-up on required client actions across TS lines of business.

• Support the federal team in coordinating fiscal-year funding agreements and establishing completed agreements in the HHS invoicing system.

• Monitor funding status, customer utilization, revenue recovery, forecasts, and variances; support billing reconciliation and related accounting activities.

• Develop Excel-based financial models, perform trend and cost analysis, and prepare monthly, quarterly, and annual reporting for HHS leadership.

Systems, Projects & Integration:

• Coordinate transportation system enhancements, upgrades, and enterprise transitions, including requirements development, user acceptance testing, release readiness, and rollout communications.

• Work with technical teams and vendors to support integrations across TS applications, external platforms (including Citibank, WMATA, and Edenred), HHS financial systems, and interagency funding processes.

• Translate business needs and operational findings into clearly defined system improvements, process changes, and implementation priorities.

Policy, Compliance & Charge Card Operations:

• Apply applicable HHS, Department of Transportation, and other federal transit benefit guidance; help translate policy updates into compliant procedures and participant instructions.

• Provide senior-level charge card and banking coordination, including escalated issues, servicing-bank engagement, delinquency mitigation, reconciliations, internal controls, and SmartPay transition readiness.

• Support compliance with applicable federal and departmental financial regulations, reporting requirements, and records-management practices.

Analytics, Improvement & Knowledge Management:

• Analyze large operational and billing datasets to identify trends, cost-saving opportunities, recurring problems, and opportunities to improve customer service.

• Create useful dashboards and performance reporting to communicate findings, measure results, and support evidence-based decisions.

• Maintain procedures, project documentation, and organized SharePoint/Teams repositories that support collaboration, version control, and business continuity.

• Use Microsoft 365 tools, including Excel, SharePoint, Teams, Outlook, OneDrive, and Power Automate, to streamline approvals, notifications, and workflows.

Required Skills:

Bachelor's degree in Finance, Accounting, Business Administration, Public Policy, or a related field.

• Five or more years of progressively responsible experience in operations management, business analysis, financial analysis, project management, or a comparable program role.
• Strong Microsoft Excel capability, including financial modeling, budgeting, forecasting, variance analysis, and management reporting.
• Knowledge of financial reconciliation, cost analysis, accounting principles, and internal controls.
• Demonstrated ability to analyze complex datasets, identify trends, and translate findings into actionable recommendations.
• Experience coordinating technical implementations or system migrations and converting business requirements into system enhancements.
• Excellent written and verbal communication, organization, documentation, analytical, and problem-solving skills.
• Ability to work independently, manage competing priorities, and collaborate effectively across federal teams, customers, vendors, and technical partners.
• Ability to obtain and maintain a Public Trust determination.

Desired Skills:

Experience with federal financial and interagency systems or processes, such as G-Invoicing, PRICES, UFMS, FBIS, and CAM.

• Knowledge of federal transit benefit programs and applicable HHS and DOT policies.
• Experience with public-sector funding, budgeting, forecasting, accounting, or HHS Transit operations.
• Familiarity with government charge card policy, GSA SmartPay, and servicing-bank tools.
• Experience supporting transit or charge card applications, system integrations, testing, and release management.
• Proficiency with Microsoft Project and Visio for project planning and process mapping.
• Advanced use of SharePoint, Teams, and Power Automate for collaboration, document management, and workflow improvement.