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Location
In office (Niš)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Aug 31, 2026. Silver Bell Group scores C on the Alion truth index.

Overview
Company
Impact
Profile match
Silver Bell Group is a business process outsourcing company based in Belgrade, Serbia, that provides multilingual customer support, sales outsourcing, lead generation and live receptionist services around the clock, together with IT staffing, AI consulting and customer experience tooling. It serves clients in sectors such as finance, real estate and moving services with dedicated teams covering more than 25 languages, and it also has staff in Niš and Banja Luka. It recruits customer and technical support specialists and business development representatives for European languages, plus senior backend, frontend, full stack and DevOps engineers and project managers.

We are looking

for an IT Support Specialist to support business users and internal

teams in resolving application and system-related issues. This role is ideal

for someone who enjoys problem-solving, working with business systems, and

communicating with users.

What You’ll Do

  • Provide

    application and system support to business users

  • Analyze

    and resolve user requests within agreed timelines

  • Maintain

    and update support documentation and ticketing systems

  • Assist

    with application changes and system maintenance

  • Perform

    security checks based on internal guidelines

  • Train

    users on business applications and systems

  • Support

    small to medium IT projects

  • Work

    closely with other IT teams

What We’re

Looking For

  • Advanced

    English skills

  • Basic

    knowledge of .NET, C#, and SQL Server

  • Familiarity

    with ITIL and basic project management

  • Good

    MS Office skills

  • Strong

    communication skills and customer-focused mindset

  • Reliable,

    proactive, and team-oriented

What You’ll Get

  • Supportive

    and friendly work environment

  • Learning

    and development opportunities

  • Work

    with real business systems and applications

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