NOC Engineer

The key duties and responsibilities of the role include (but are not limited to):

• First point of contact for day-to-day network operational support.

• Responsible for network monitoring and operations support involving key infrastructures of fibre broadband business.

• Respond to all incident reporting, ticketing, emails and calls.

• Perform first tier fault analysis and troubleshooting with relevant stakeholders before escalating to higher tier for assistance, if required, and work closely for resolution.

• Supporting change management request with acknowledgement as required.

• Basic configuration and familiarisation of network elements within the fibre broadband infrastructure.

• Coordinating between upstream and downstream stakeholders for operational success.

• Maintaining and updating internal knowledge base to ensure accuracy, relevancy and accessibility of crucial information.

The Potential candidate should possess the below qualities to fulfil the needs of the role:

• Minimum Diploma in Computer Science, Electronics & Communications Engineering, or equivalent.

• Excellent understanding of telecommunication Network Monitoring Systems with a focus in fibre optics / GPON technology.

• Must be able to work 12-hours day/night rotational shift in a Network Operations Centre environment.

• Prior experience in telecommunication or related industry will be advantageous.

• Able to work in a fast-paced environment both independently and as a team.

• Excellent written and verbal communication skills.

• Candidates with CCNA or higher networking qualifications will be preferred.

• Familiar with fibre infrastructure and provider in Singapore, eg. NetLink Trust & key industry players (Telcos / Internet service providers).

• Meticulous with a keen eye for details and possesses a result driven mentality.

• Hands on experience with configuration of consumer and enterprise grade devices not limited to optical network terminal, routers, switches, etc.

Skills

Issue Escalation, Computer Engineering, construction industry, Network Monitoring, Professional Networking, shifts schedules, Written Communication, Incident Reports, Telecom Infrastructures, Liaise With Stakeholders, Network Support, Fiber Optic Networks, Accessibility, Work in A Fast Paced Environment