Network Operations Engineer

About the role

As part of the Network Operations team, you will play a key role in maintaining secure and reliable network infrastructure for our customers. You will help operate and support multiple customer environments running on a variety of enterprise networking technologies.

This is primarily an operations-focused role, working closely with customers and internal teams to ensure stable network services, resolve incidents, and continuously improve infrastructure reliability.

Our environments include Fortinet security platforms, Palo Alto firewalls, and traditional enterprise networking technologies such as Cisco and Aruba/HPE. While our data center networking stack is built on Cisco ACI and VMware NSX-T, these platforms are primarily operated by a dedicated data center networking team. Basic familiarity with them is beneficial but not required.

We are looking for an experienced engineer who enjoys troubleshooting complex environments, working with customers, and continuously improving network operations.

What will be your responsibilities?

• Operate and support customer network infrastructure in multi-tenant environments
• Troubleshoot network and security incidents across firewall and switching platforms
• Review and implement planned infrastructure changes in production environments
• Perform infrastructure maintenance, lifecycle management, and capacity planning
• Collaborate with design and implementation teams when transitioning solutions into operations
• Support and maintain enterprise firewall platforms (Fortinet, Palo Alto)
• Work with traditional networking technologies (routing, switching, segmentation)
• Participate in customer communication during incident resolution and operational activities
• Contribute to documentation, operational procedures, and service improvements

What do you bring?

• You are based in Prague or the surrounding area, as office presence is required at least twice a week
• 5+ years of experience in a network engineering or network operations role
• Strong networking knowledge equivalent to CCNP level
• Experience with enterprise firewall technologies such as Fortinet (FortiGate, FortiManager, FortiAnalyzer) or Palo Alto
• Solid understanding of routing and switching fundamentals
• Experience with enterprise networking vendors such as Cisco, Fortinet, Aruba/HPE
• Basic understanding of data center networking concepts (e.g., Cisco ACI, VMware NSX-T) is an advantage
• Interest or experience with Network Access Control (NAC) solutions is a plus (e.g., FortiNAC or similar)
• Experience working in customer-facing or managed services environments is beneficial
• Fluent English, both spoken and written

Nice to have

• Experience with Fortinet security ecosystem (FortiManager, FortiAnalyzer, FortiNAC)
• Familiarity with network automation or scripting for operational tasks
• Experience working in large multi-tenant or service provider environments

Benefits

• Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.
• Flexible working hours.
• Hybrid working model.
• Monthly pension insurance contribution of 3% of gross pay.
• Meal vouchers fully covered by the employer (CZK 110 per voucher).
• Cafeteria flexible spending account with an annual contribution of CZK 18,000.
• Language lessons in Czech, Danish and English funded by the company.
• Company-provided Lenovo laptop and iPhone with unlimited data.
• Option to secure a Multisport card.
• Referral bonus for recommending a new colleague CZK 50,000.
• Annual flu vaccination for free.
• Company assistance with TAX authorities, when needed.
• Opportunities for professional and personal growth.
• Social events like company parties, regular company bars during the year.
• Weekly breakfast.
• A brand new office with a beautiful view, own terrace, delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone.

About itm8

We are itm8 - our customers’ IT-mate.

1,600+ teammates across Denmark, Sweden, the Philippines, and the Czech Republic. With specialists in everything from IT security and ERP to AI and software development.

But what brings us together isn’t just technology. It’s PURPLE POWER - our way of working. Here, we help each other first, celebrate what works, and cut through the bullshit. We believe in ambition over the status quo. And that our differences make us stronger.

With us, it’s not about being perfect. It’s about taking responsibility, creating value, and growing - every day.

So ask yourself: What can you build today? Where can it take us tomorrow?

Sound like you? Then apply - and become our next team’m8’.