Mgr Network Operations - Satellite Teleport

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

The position of Manager Teleport Operations is responsible for managing all operations of the Vyvx teleport and headend facilities and leading the satellite and teleport personnel in the execution of exceptional video broadcast and satellite services. The Manager position is tasked with ensuring that the equipment, procedures and the performance of the teleport facilities exceed customer expectations, and that the customer experience is second to none. In the management of services, the Manager is responsible for resolving real-time operational issues, giving direction to on-site Teleport personnel, interacting with Vyvx Video services, and all Satellite vendor technical Operations Centers. The position is responsible for the management of the Teleport and 6 personnel.

Location: this is an onsite role at the Lumen office in Atlanta, GA. No relocation is available for this role.

The Main Responsibilities

• Providing leadership, mentoring, & support to Teleport and operations personnel.
• Satellite system design, implementation and integration into facility architecture. Must be an expert in RF Power systems, Uplink/Downlink standards and best practices, along with ability to remote manage operations.
• Managing the Teleport relationship with customers. Customer facing position responsible for ensuring exceptional customer service to teleport and satellite customers.
• Overseeing service performance and activities of the facility, which include service provisioning, service and systems maintenance, repair and operation of facility equipment, to ensure the teleports maximum availability for operational requirements.
• Overseeing the management of all facility systems maintenance and engineering to include: Power, HVAC, Generator, UPS, Fire Suppression, and security systems.
• Ensuring all personnel are trained, and follow CenturyLink safety policies and procedures, and that teleport facilities are compliant with stated safety and security policies. OSHA regulations and RF safety policies are adhered to, and that all station services are performed in compliance with local health and safety, and regulatory laws.
• Providing analysis of problems with services & equipment to determine, document, & publish root cause reports. Interacting with up and downstream to manage service irregularities and reduce discrepancies.
• Responsible for providing training for all teleport personnel in CenturyLink policies, operational best practices & procedures, and the repair & maintenance of the equipment.
• Maintaining organizational performance, management of OPEX and CAPEX budgets, assisting with creation, capturing, & reporting of operational metrics, training program, & preventative maintenance programs.
• Assisting and overseeing the performance of activation and delivery of services to Vyvx customers as per established service level agreements and the provisioning process.
• Reporting any deviations to service availability caused by safety, security, equipment degradation, ground system failure, potential loss of facility system support, or other local conditions resulting in potential loss of revenues or increase risk to executive leadership in the performance of teleport services.

What We Look For in a Candidate

• Bachelor’s degree preferred
• Leadership skills, integrity, motivation, and excellent people skills.
• Operational driven, attention to details, consistent, & structured.
• 8+ years of experience with Telecom services and satellite teleport management and telecoms licensing requirements.
• Knowledge of Earth station antenna and facility design and sub-system

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 344178

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.