WAN Engineer

Description

Position Title: Wide Area Network (WAN) Engineer

Department: Telecommunications / Network Infrastructure

Position Type: Full-Time

Location: Primary location Remote/Open to local candidates near Suitland, MD

Public Trust Background Check - Eligibility requirements US Citizen

Salary: $112,000-$127,000

Position Summary

We are seeking an experienced WAN Engineer to support the design, implementation, maintenance, and troubleshooting of enterprise-wide network infrastructure within a federal government environment.

The WAN Engineer will be responsible for ensuring the availability, reliability, security, and performance of critical network services connecting geographically dispersed facilities, data centers, cloud environments, and remote users.

The ideal candidate will possess strong technical expertise in Cisco networking technologies, WAN connectivity, routing and switching protocols, network monitoring, and incident resolution. This position requires collaboration with Network Operations Center (NOC) personnel, Network Security Engineers, telecommunications vendors, and federal stakeholders to maintain operational readiness and support mission-critical services.

Key Responsibilities

Network Engineering & Operations

• Configure, maintain, troubleshoot, and optimize enterprise WAN infrastructure, including routers, switches, and telecommunications circuits.
• Support connectivity between headquarters, regional facilities, data centers, cloud environments, and remote locations.
• Monitor network performance, availability, bandwidth utilization, latency, and packet loss to proactively identify service degradation.
• Maintain and troubleshoot WAN technologies, including MPLS, Ethernet circuits, VPNs, SD-WAN, and dedicated point-to-point connections.
• Support Cisco network infrastructure, including IOS and IOS-XE platforms.
• Implement network configuration changes, firmware upgrades, hardware replacements, and infrastructure improvements.
• Support network redundancy, high availability, failover, and disaster recovery capabilities.

Troubleshooting & Incident Management

• Serve as a technical escalation resource for complex WAN-related incidents and service disruptions.
• Diagnose and resolve routing, switching, circuit connectivity, and network performance issues.
• Coordinate troubleshooting efforts with telecommunications carriers, equipment manufacturers, and internal technical teams.
• Participate in incident bridges, outage investigations, and service restoration activities.
• Perform root cause analysis (RCA) and contribute to After Action Reports (AARs).
• Validate network functionality following planned maintenance, emergency changes, and service restoration.
• Provide technical updates to management and stakeholders during significant incidents.

Change Management & Compliance

• Develop and execute network changes in accordance with established Change Advisory Board (CAB) and Change Control Board (CCB) processes.
• Prepare change implementation plans, impact assessments, validation procedures, and rollback documentation.
• Participate in scheduled maintenance windows, including after-hours and weekend activities as required.
• Support vulnerability remediation, network hardening, and compliance activities in accordance with federal security requirements.
• Ensure network configurations adhere to organizational security policies and approved technical standards.

Network Monitoring & Documentation

• Utilize enterprise monitoring and diagnostic tools such as SolarWinds, Datadog, ExtraHop, and other network management platforms.
• Maintain accurate network topology diagrams, circuit inventories, device configurations, and infrastructure documentation.
• Document network incidents, troubleshooting activities, and resolutions within ServiceNow or equivalent IT service management platforms.
• Assist with capacity planning, network lifecycle management, and infrastructure modernization initiatives.
• Identify end-of-life and end-of-support network equipment and recommend replacement or remediation strategies.

Collaboration & Technical Support

• Work closely with NOC personnel, Network Security, Systems Engineering, Cloud Engineering, and other technical teams.
• Coordinate with telecommunications providers, including Verizon, Zayo, and other carriers, to resolve circuit-related issues.
• Provide technical recommendations to improve network resiliency, operational efficiency, and service delivery.
• Support infrastructure migrations, data center transitions, and enterprise network modernization projects.
• Participate in technical reviews, operational meetings, and project planning activities.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related technical field, or equivalent professional experience.
• 5+ years of hands-on experience supporting enterprise WAN and network infrastructure.
• Strong knowledge of TCP/IP, routing, switching, and enterprise network architecture.
• Demonstrated experience configuring and troubleshooting Cisco routers and switches.
• Working knowledge of routing protocols, including BGP, OSPF, and EIGRP.
• Experience supporting MPLS, VPN, Ethernet, and telecommunications circuits.
• Understanding of VLANs, trunking, spanning tree, access control lists (ACLs), and network redundancy.
• Experience using network monitoring and packet analysis tools.
• Ability to troubleshoot complex network outages and performance degradation.
• Familiarity with ITIL-based incident, problem, and change management processes.
• Strong technical documentation, communication, and analytical skills.
• Ability to work independently and collaboratively in a mission-critical operational environment.

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) Enterprise certification.
• Cisco Certified Network Associate (CCNA) certification.
• Experience supporting federal government enterprise networks.
• Familiarity with AWS Direct Connect, Azure ExpressRoute, and hybrid cloud connectivity.
• Experience with Cisco Catalyst Center and network automation tools.
• Knowledge of network security principles, firewalls, and secure remote connectivity.
• Familiarity with F5 load balancing technologies and enterprise data center connectivity.
• Experience with network infrastructure lifecycle management and modernization projects.
• Knowledge of federal cybersecurity standards, including NIST 800-53 and FISMA.
• ITIL Foundation certification.
• Experience supporting geographically distributed, high-availability networks.

Additional Requirements

• Ability to support after-hours maintenance windows and participate in an on-call rotation.
• Ability to respond to critical network incidents and operational escalations.
• Must meet applicable federal contract background investigation and suitability requirements.
• Must be able to work effectively with federal personnel, contractors, vendors, and technical leadership.

Performance Expectations

The successful candidate will be expected to:

• Maintain high availability and operational stability of WAN infrastructure.
• Respond promptly to network incidents and escalations.
• Ensure network changes are properly documented, tested, and validated.
• Maintain accurate network diagrams, inventories, and technical documentation.
• Proactively identify infrastructure risks, performance issues, and improvement opportunities.
• Support timely incident resolution and clear communication with operational stakeholders.
• Contribute to network modernization, security compliance, and continuous service improvemen

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ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 26+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplacefor the twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It ForYou?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’sBenefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

ActioNet is an equal opportunity employer and value inclusion at our company. We do not discriminate on the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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