Cloud Engineer

At SingleInterface, we are redefining how multi-location brands connect with customers in an AI-driven digital world. Backed by $30M in funding from PayPal Ventures and Asia Partners, we are scaling our AI Retail Tech Platform to empower businesses with seamless digital presence management, AI-powered customer engagement, online reputation management, and store-level product & service integration. Our data-driven approach helps brands enhance customer experience, gain insights, and drive revenue growth.

Our Vision

Making AI-driven solutions simple & accessible for hyperlocal businesses to manage complex digital marketing needs.

Our Goal

Fuel growth for 10 million business locations by 2030 through advanced AI-powered frictionless experiences.

Our Core Values

• Customer First - We put our customers at the heart of everything we do.
• Getting Things Done - Speed and execution define our approach.
• Being Authentic - We stay true to our people and mission.
• Being Finicky - We obsess over the details that matter.
• Being Techurious - We challenge the status quo with tech-driven solutions.

Role Overview

We are looking for a highly skilledCloud Engineer with strong expertise in AWS to design, deploy, and manage scalable, secure, and high-performing cloud infrastructure. The ideal candidate will have hands-on experience in cloud architecture, automation, security, and production support, along with the ability to collaborate across teams in a fast-paced environment.

Key Responsibilities

• Design, deploy, and manage AWS cloud-based solutions across compute, storage, networking, security, and database services.
• Implement and automate infrastructure using Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation.
• Ensure high availability, performance, and scalability of applications, including database management (RDS - MySQL/Aurora).
• Monitor system health, performance, and uptime, ensuring minimal or zero downtime.
• Implement robust security practices and proactively mitigate potential threats and vulnerabilities.
• Collaborate with development teams to optimize application performance and streamline deployment processes.
• Troubleshoot and resolve infrastructure, performance, and security-related issues in production environments.
• Optimize AWS cost and billing through efficient resource utilization and best practices.
• Plan and execute disaster recovery (DR) and business continuity strategies.
• Maintain clear documentation for architecture, configurations, and operational procedures.
• Participate in on-call rotations and provide support for critical incidents.
• Continuously evaluate new AWS services and recommend improvements to existing infrastructure.

Key Skills & Expertise

• Strong hands-on experience with AWS services: EC2, ALB, CloudFront, RDS (MySQL/Aurora), S3, VPC, IAM
• Proficiency in Linux administration (Ubuntu/CentOS)
• Experience with web servers: Apache, Nginx
• Strong understanding of PHP-based applications and performance tuning
• Database expertise in MySQL (performance tuning, replication, backups)
• Familiarity with caching systems: Redis, Memcached
• Solid understanding of networking concepts: DNS, CDN, Load Balancing, SSL/TLS
• Experience with monitoring tools: CloudWatch, ELK, Grafana, Prometheus
• Hands-on experience with CI/CD pipelines and deployment processes
• Knowledge of automation tools: Terraform or AWS CloudFormationScripting skills in Bash and/or Python
• Experience managing high-traffic production environments
• Strong understanding of autoscaling, failover, and high-availability architectures
• Experience in troubleshooting and performing root cause analysis (RCA)
• Knowledge of cron jobs, background processes, and system scheduling
• Experience in domain, DNS, and SSL certificate management
• Understanding of AWS cost optimization techniques (Reserved Instances, Savings Plans, rightsizing)
• Exposure to containerization tools (Docker, ECS, Kubernetes) is a plus
• Ability to work in a 24x7 support/on-call environment

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• AWS certifications (e.g., Solutions Architect, DevOps Engineer) are a plus

Soft Skills

• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work effectively with cross-functional teams (Dev, QA, Customer Support)