Payments Operations & Fraud Analyst

Sisu Group is a fast-growing iGaming startup with over 200 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences - In 2024, ReSpin.com and Epicbet.com were successfully launched.Backed by €21M in secured funding, the majority of our company is owned by the people building it, our team. Sisu promotes a collaborative, non-corporate culture, offering competitive salaries with stock options to match.

We offer you to become our teammate on the position of Payments Operations & Fraud Analyst. In such a role, you will defend the interests of our company and patrons against financial threats in the developing field of online gambling. Your previous background in Payments & Fraud/Anti-Money Laundering areas, presented by fintech, traditional tech, or even iGaming, is the decisive factor. 

You will act as the first line of defense, identifying and addressing suspicious behavior patterns and ensuring we comply with regulatory expectations for better business functioning. Your close observation and superior analytical skills will protect our company while making patrons feel secure and respected. 

Choose this challenging yet rewarding position and come to the rescue in our struggle to maintain transparency and goodwill.

Your Skills and Experience:

• A minimum of 1 year in online gambling or relevant fintech and tech industries, specializing in Payments & Fraud/Anti-Money Laundering roles.

• Excellent verbal and written communication skills in English.

• Familiarity with financial regulations and compliance procedures. Ability to adapt to a fast-paced environment.

• Proficient in relevant platforms, applications and KYC tools.

• Strong communication, organization, teamwork, initiative, problem-solving, and ethical integrity.

• You take ownership and follow through, people know they can count on you.

• Knowledge of crypto investigation is preferred, especially tracing transactions on the blockchain.

• You adapt easily to changing priorities and ways of working.

Nice to have:

• Experience using AI-powered tools for transaction monitoring, fraud detection, or case investigation is an advantage.

• Curious and proactive about using AI tools to work smarter and more efficiently in a fast-paced environment.

• Comfortable using AI tools to support daily work, e.g. streamlining research, reporting, or case documentation.

Your will be responsible for:

• Detecting and managing fraudulent accounts using analytics tools.

• Processing customer payouts and verifying documents.

• Handling AML tasks and escalating potential risks.

• Addressing customer queries and coordinating with payment service providers.

• Training and mentoring new team members.

• Taking ownership of issues during shifts to minimize impact.

• Communicating with customers via email and occasional calls.

• Working flexible shifts, including holidays and weekends.

• Supporting Customer Support as needed.

• Producing reports on fraud trends and suggesting improvements.

Location: Tallinn, Estonia, working hybrid - 4 in the office and a day remote.

Shift information: Working in morning and evening shifts (08:00 - 16:00; 09:00 - 17:00; 16:00 - 00:00 and 17:00 - 01:00)

Starting date: ASAP

Application: We kindly ask you to submit your CV in English language

Company culture and benefits:

At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage each other to be proactive and take ownership, while also providing the support and resources needed to help them grow and develop even further.

We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.

If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, while sharing our key values of caring, thinking outside the box, taking charge and having a positive mindset, then Sisu Group is the place for you.

By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation. Clear police record required, ensuring a commitment to integrity and a safe workplace.