Solution Engineer, Associate (IT/Technical Pre-Sales Experience)

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

About the Role & Team

As a Solution Engineer Associate, you will support Sales Managers in analysing customer requirements and developing technical solutions and proposals. You will gain hands-on exposure to bid processes, and cross-functional collaboration while progressively increasing your responsibility and technical ownership.

What You Will Do

• Build and assist in the design and documentation of customer solutions using SITA’s products, services, and technologies.
• Contribute to the preparation of technical proposals and bid documentation under the guidance of senior team members.
• Develop knowledge of SITA solution portfolios, emerging technologies, and air transport industry processes.
• Collaborate with Sales, Services, and Implementation teams to ensure proposed solutions are feasible, cost-effective, and aligned with customer needs.

• Assist in the design of standard and moderately complex solutions, following established, standard architectures and best practices.
• Develop expert-level proficiency in the CPQ/LogikIO configuration tool to create accurate quotations and support the wider team with related configuration and quoting activities.
• Analyze and understand customer technical requirements and help translate them into standard SITA products and solution components.
• Contributes to the preparation of technical sections of customer proposals, including solution descriptions, assumptions, constraints, and technical compliance matrices.
• Support bid teams during proposal phases, ensuring timely delivery of assigned tasks and deliverables.
• Work closely with internal stakeholders such as Sales, Commercial, Global Services, Engineering, and Implementation teams to gather inputs for proposals.
• Support the handover of awarded projects to implementation teams by contributing to solution documentation and knowledge transfer sessions.
• Maintain accurate documentation of solutions, configurations, and customer requirements.
• Continuously build technical, industry, and commercial knowledge through training, self-learning, and on-the-job experience.

Qualifications

Who You Are

• Degree or equivalent experience in Engineering, Computer Science, Information Technology, or Business
• Relevant technical training or certifications are an advantage
• Interest in solution design, systems integration, or technical pre-sales

• 2-4 years of experience in an IT, technology, or systems-related role
• Exposure to pre-sales, solution design, systems engineering, or technical consulting is a plus
• Experience working in international or cross-functional environments is desirable

• Basic understanding of IT systems, applications, or solution architectures
• Interest in the air transport industry.
• Strong analytical and problem-solving skills, with attention to detail
• Good communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders
• Customer-oriented mindset and willingness to support sales and pre-sales activities
• Ability to work collaboratively in a team-oriented, matrix organization
• Strong motivation to learn and grow into a more senior solution design role

• Fluency in English is mandatory, additional European languages are an advantage

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Salary / Compensation Note

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