Customer Support Agent

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer Support Agent

Tokyo|Up to 40% working from home possible| Reference8364

As a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide.

Together with your local and global colleagues

What You Will Do

• As part of our global support framework, you will support and manage the operational relationships with our customers providing high quality and timely responses to our customer requests, ensuring continuity in our 24/5 request handling
• Be the first contact point in handling product / technical related issue including troubleshooting
• Conduct root cause analysis on customer issues, detect patterns to problems, identify solutions to areas for improvement, across teams and locations and conduct refresher training sessions on various SIX products
• Involve in Customer Support global initiatives and process improvements
• Support business growth in APAC by engaging with new customers

What You Bring

• Strong interpersonal skills and a customer-focused mindset, with a genuine interest in understanding customer needs and helping customers succeed.
• Proactive and growth-oriented mindset, with a strong sense of ownership and accountability, eagerness to take on new challenges, and a commitment to drive tasks through to resolution.
• Flexibility to adapt to evolving business needs and contribute across customer support, operational and process improvement activities
• Interest in technology, troubleshooting, and service operations, with a curiosity and enthusiasm to continuously learn about new products, business domains and ways of working.
• Team player with a positive and collaborative attitude. 2-3 years of professional experience in a dynamic and fast-paced business environment. Native-level Japanese and good written and spoken English skills.

If you have any questions, check out our FAQ page or call Agnieszka Leputaat .

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.