VIP Account Manager - English Speaker

Company Description

We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

We are looking for an English speaking VIP Account Manager to create long-term, trusting relationships with our customers. The account manager’s role is to provide fast and accurate service to our most loyal customers and to oversee a portfolio of assigned customers for retention purposes. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, we’d like to meet you.

Responsibilities include:

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide fast, accurate and complete information by using the right methods/tooll

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Follow communication procedures, guidelines and policies

• Take the extra mile to ensure customer satisfaction.

• Promoting a “Safer Gaming” philosophy

• Staying UpToDate on rules, processes, and licensing needs.

What we are looking for:

• Fluent in English

• Strong phone contact handling skills and active listening

• Willingness to work within an international team

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Computer literacy

• Ability to perform under pressure

• Accountability and conscientiousness

• Proven customer service experience handling VIP Clients would be considered an advantage

• Familiarity with CRM systems and practices will be considered as an advantage

What's in it for YOU?

• Excellent work environment

• Monetary vouchers on Birthdays and other special occasions

• Fully equipped kitchen and in-house entertaining space

• Options to enroll in Company's medical insurance plan 

• Possibilities to enroll in Company's pension plan

• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities

• Casual dress code

• A chance to advance professionally inside one of the world's largest iGaming organisations

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.