System Administrator

The IT Systems Administrator will be responsible for managing, securing, and scaling the organization's internal IT infrastructure. This role will support day-to-day IT operations, ensure system reliability, and enable seamless onboarding, collaboration, and productivity across teams. The individual will work closely with internal stakeholders, vendors, and cross-functional teams to maintain a robust and secure technology environment.

Essential Functions / Deliverables:

• Infrastructure Management - Maintain and optimize internal networks (LAN/WAN, VPN, Wi-Fi) and cloud environments (AWS, Azure, or Google Cloud).
• User Support & Helpdesk - Provide Tier 1-3 technical support to employees, ensuring minimal downtime and efficient issue resolution.
• Security & Compliance - Implement and monitor cybersecurity measures including firewalls, endpoint protection (EDR), MFA, and regular patching.
• SaaS Administration - Manage internal tools and platforms such as Azure and Microsoft 365.
• Onboarding & Offboarding - Handle employee lifecycle activities including laptop provisioning (Mac/Windows), account setup, and asset recovery.
• Asset Management - Track hardware/software inventory and manage vendor relationships for procurement and licensing.
• System Monitoring & Maintenance - Ensure uptime, performance monitoring, and proactive issue resolution across systems.
• Compliance & Governance Adherence - Ensure IT practices align with internal policies, security standards, and compliance requirements.
• Company Culture & Professional Growth - Promote collaboration, continuous learning, and adherence to organizational values.

Requirements:

• Education - Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications (Preferred) - CompTIA Network+/Security+, AWS Certified Cloud Practitioner, CCNA, or equivalent AZ-104.
• Required Professional Experience - 3+ years of experience in IT Support or Systems Administration.
• Technical/Computer Skills - Operating Systems: Expertise in macOS and Windows 10/11 (Linux is a plus).
• Networking - Strong understanding of TCP/IP, DNS, DHCP, VLANs.
• MDM Tools - Experience with Intune, AirWatch, or similar tools.
• Tools & Applications - Microsoft 365 security stack, Azure administration, endpoint security tools.
• Automation (Preferred) - Basic scripting knowledge (Python, Bash, PowerShell).
• Compliance & Governance Adherence - ISO 27001 and GDPR process knowledge.

Professional Competencies:

Understanding of IT infrastructure management, system administration, and security best practices. Ability to manage end-to-end IT operations in a fast-paced environment.

Preferred Work Exposure:

Experience working in small-to-medium business (SMB) environments with end-to-end IT ownership.

Behaviour and Social Competencies:

• Ability to take operational and tactical decisions.
• Strong problem-solving and troubleshooting skills.
• Adaptability to new technologies and environments.
• Strong communication skills (verbal and written).
• Cross-functional collaboration and stakeholder management.
• Ownership and accountability for IT operations.

Ethics & Compliance:

This role requires a high level of integrity and adherence to security and compliance standards. The candidate is expected to ensure data protection, follow IT governance policies, and proactively report risks or gaps in systems and processes.

Skills

Azure, IT Support, Microsoft 365, System Administration, Windows, macOS