Senior Technical Support

The Senior Technical Support is responsibleprovidingthe necessarytechnical support efficientlyand creating an excellent employee experience.

The IT team provides a wide range of services, including data center operations, cloud integrations, networking, large compute and storage farms, directory and communication services, backups, databases, DevOps, operating systems, mobile computing, technical support, and audio/visual/media services.

Responsibilities

• Performs the installation, support and maintenance of the servers, computer systemsand wireless and local area networks.

• Performs the installation, configuration, layoutand maintenance of hardware and software equipment.

• Solves, managesand documentsemployee queries, tickets and requests and develop other departmental administrative tasks.

• Solves most tickets in the first contact and otherwise escalatesit.

• Configure mobile devices.

• Performs scripts in different languages (Power Shell, Pythonand VB Script) to improve and maintainthe environment.

• Tests internal developments.

• Monitors and updates the inventory of hardware and software.

• Ensures that the quality standards requiredfor the support service are met.

• Resolvesand assistswith incidents escalated by otherSupport Technicians.

• Keepsup on current artistic methodologies and ontechnology trends and tools that best suit the production and the company in the development of a stronger creative and technical environment.

• Works together with the team providing them withsupport, guidanceand instruction in areas that contribute towards their artistic and professional growth.

• Follows the Supervisor’s and Lead's guidance.

Requirements

• 5+years inITdepartments.

• Experience with logging tools and ticketingmanagement.

• Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronicsand IT security.

• Knowledge and experience in the integration of new applications and new hardware in user equipmentand inventory maintenance.

• Knowledge and experience in different OS: LINUX (Rocky, CentOS, ,Ubuntu), OS X, Windows, Windows Server.

• High English level desirable.

• Spanish desirable.