IT Support Specialist

ABOUT SLATE

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love-and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.

Who We Are Looking For:

Slate seeks an energetic, organized, customer friendly, and experienced IT professional focused on user support, hardware and software maintenance position in Troy, MI. The ideal candidate will provide comprehensive desktop, mobile, and user support across our Troy facility, and remote users. You should ensure system reliability, security, and compliance while delivering exceptional customer service. Proficiency in O365 administration, Azure AD, and user ID management, along with a commitment to ITIL best practices, is essential.

IT Support Specialist reports to the IT Services Manager.

What You Get To Do:

• User Support: Provide technical support in Jira Service Desk for hardware and software issues, troubleshooting desktops, laptops, printers, and peripherals.

• Hardware Maintenance: Install, configure, and maintain computer hardware components such as CPUs, RAM, hard drives, and network interface cards (NICs).
• Asset Management: Maintain an accurate inventory of IT assets, including hardware and software.
• Software Installation and Configuration: Install, upgrade, and configure operating systems, software applications, and device drivers.
• Network Troubleshooting: Identify and resolve basic network connectivity issues, including LAN cables, switches, and routers.
• Remote Assistance: Provide remote support via remote desktop tools, phone, or email.
• Documentation: Create and update documentation, user manuals, and knowledge base articles.
• Troubleshooting and Diagnosis: Diagnose hardware and software problems using diagnostic tools and problem-solving techniques.
• Routine Maintenance: Perform system updates, patches, and backups to ensure reliability and security.

• Process Improvement: Focuses on optimizing processes, implementing new technologies, and ensuring that the team follows best practices.
• Compliance: Ensure compliance with IT policies and standards.

• Collaboration: Work with second level support teams or network administrators for complex technical issues.

What You Bring to the Team:

Experience Requirements

• Bachelor’s degree preferred; equivalent combination of education and relevant work experience will be considered.

• 2+ years as a Helpdesk, Desktop Support, or Systems Admin role in a corporate service desk environment.

• 1+ years as a Microsoft Administrator in an O365 cloud environment.

• Expert familiarity with ticketing systems and remote support tools.

• Experience managing devices within the Microsoft 365 environment.

Technical Proficiency

• Knowledge of Windows and macOS operating systems, as well as common productivity software including Microsoft Office, AI Tools, etc.
  • Strong knowledge of computer hardware, including CPUs, RAM, hard drives, NICs, and peripherals.
  • Proficiency in installing, configuring, and upgrading software applications, operating systems, and device drivers.
  • Ability to efficiently diagnose and resolve hardware and software issues using diagnostic tools and problem-solving techniques.
• Microsoft 365 & Cloud Administration
  • Proficiency in Microsoft 365 administration, including user management and licensing.
  • Familiarity with SharePoint, Exchange, Teams, and OneDrive.
  • Experience with Microsoft Teams administration.
  • Knowledge of Azure AD for identity management.
  • Ability to configure advanced security settings in Microsoft 365.
  • Knowledge of user account creation, modification, and permissions management.
• Support & Service Skills
  • Excellent customer service skills for assisting end users effectively and professionally.
  • Familiarity with remote support tools and techniques for providing desktop and mobile support across multiple locations.
  • Strong documentation skills - ability to create and maintain documentation, user manuals, and knowledge base articles.
  • Experience documenting and reporting incidents and service requests in a service desk or ticketing system.
  • Commitment to following up on resolved issues to verify user satisfaction.

• Physical Requirements:
  • Must have the ability to travel.
  • Must have the ability to lift a minimum of 35 pounds.
  • Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
  • Must be able to remain in a stationary position for extended periods of time.

Hybrid Work Schedule

WHY JOIN TEAM SLATE?

At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.

• Safety First

• Delight Customers

• One Team

• Relentless Improvement

• Fast, Frugal, and Scrappy

• Respectful Collaboration

• Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

[email protected].