Store Manager - Educational - Cape Town (Reference 8505A)

A well-established training and education services provider is seeking an experienced Store Manager to oversee the daily operations of a busy customer-focused branch. The successful candidate will be responsible for driving sales, managing staff, ensuring operational excellence, and delivering an exceptional customer experience while maintaining profitability and compliance with company standards.

Key Responsibilities

• Manage the day-to-day operations of the branch, including opening and closing procedures, housekeeping, cleanliness, and adherence to company policies.
• Generate sales through walk-in customers, telephone enquiries, referrals, and online leads.
• Prepare quotations, process payments, and issue invoices.
• Follow up on customer enquiries and quotations to maximise conversion rates.
• Coordinate and schedule customer appointments and service bookings.
• Maintain accurate customer records and ensure all required documentation is completed before services are rendered.
• Process customer refunds in accordance with company policies and procedures.
• Manage branch expenses, petty cash, and cost controls to achieve profitability targets.
• Supervise branch staff, including scheduling, attendance, performance, productivity, and conduct.
• Prepare and submit payroll-related information and operational reports within required deadlines.
• Oversee company vehicles and assets, ensuring regular inspections, cleanliness, maintenance, and efficient expense management.
• Support local marketing initiatives and community engagement activities.
• Monitor and respond to customer feedback and online reviews.
• Prepare daily, weekly, and monthly reports on sales performance, operational metrics, and branch activities.

Minimum Requirements

• Matric (Grade 12).
• Diploma or qualification in Business Management, Marketing, Retail Management, or a related field.
• Minimum 3 years' management experience in a retail, service, sales, or customer-facing environment.
• Strong leadership and people-management skills.
• Excellent administration, organisational, and customer service abilities.
• Ability to manage budgets, expenses, and branch profitability.
• Valid driver's licence.
• Clear criminal record.
• Proficient in Microsoft Office and general business systems.

Desired Skills & Competencies

• Sales-driven with strong commercial acumen.
• Excellent communication and relationship-building skills.
• Strong problem-solving and decision-making ability.
• Ability to work independently and take ownership of branch performance.
• High attention to detail and strong administrative capability.
• Ability to thrive in a fast-paced, target-driven environment.

20000

Visit our website for the Jobspec:

www.smartplacements.co.za

https://smartplacements.co.za/job/store-manager-ca…-reference-8505a/

Apply : By e-mail with our CV to [email protected]