Senior Site Reliability Engineer

SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter - combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage - and we build our teams accordingly.

The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner.

We have over 200 talented employees working both on-site and remote/hybrid at locations:

• Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang
• Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi

We are looking for a highly skilled, self-motivated Senior Site Reliability Engineer (SRE) to join our team. In this role, you will be the guardian of our production environments, responsible for ensuring the reliability, scalability, and performance of our systems. You will bridge the gap between development and operations by applying software engineering principles to system administration, managing error budgets, and defining Service Level Objectives (SLOs).

If you have an ownership mindset, a passion for observability and automation, love leveraging modern tools (including AI coding assistants) to reduce toil, and thrive in a collaborative environment, we want to hear from you.

• Reliability & Performance: Define, measure, and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to ensure system reliability.
• Incident Management: Lead incident response, troubleshoot complex system issues, and conduct blameless post-mortems to prevent recurrence.
• Observability & Monitoring: Design and implement comprehensive monitoring, alerting, and distributed tracing strategies to detect and resolve issues proactively.
• Pipeline & Platform Engineering: Maintain and scale CI/CD pipelines (Jenkins, GitHub Actions) and build automation to reduce toil and improve developer productivity.
• Infrastructure Management: Debug and resolve complex application and platform issues running on Kubernetes and Docker.
• Capacity Planning: Monitor system performance, forecast resource requirements, and scale infrastructure efficiently to meet demand.
• Security & Compliance: Integrate security practices into the platform, ensuring compliance and automated remediation of vulnerabilities.
• Cross-Team Collaboration: Partner with product and platform teams to build reliable systems, standardize run patterns, and champion an SRE culture.
• Knowledge Sharing: Create clear documentation, runbooks, and disaster recovery plans; promote best practices across all engineering teams.

• Fluent in English with excellent communication skills; able to lead war rooms and articulate complex technical issues.
• SRE Fundamentals: Deep understanding of SRE principles, including SLOs, error budgets, toil reduction, and incident management.
• Containers & Orchestration: Strong, hands-on experience with Kubernetes and Docker. You must be able to expertly diagnose pods, logs/events, probes, networking, resources, and volumes.
• OS & Scripting: Solid Linux fundamentals (processes, networking, filesystems, permissions) and deep proficiency in Python, Bash, or Go.
• Observability Mastery: Extensive experience with monitoring and logging stacks (e.g., Prometheus, Grafana, ELK/OpenSearch) and distributed tracing.
• Cloud Fundamentals: Practical AWS knowledge, including IAM, VPC/networking fundamentals, EC2/EKS, S3, and CloudWatch.
• CI/CD & Automation: Platform experience with Jenkins, GitHub Actions, and Git workflows.
• Software Lifecycle: Working knowledge of modern service lifecycles (Java/Spring Boot or similar) and how to run/containerize them reliably.
• Modern Workflows: Comfortable leveraging AI coding and editing tools to deliver faster without compromising quality.
• Proactive learner with a strict ownership mindset, fully accountable for uptime. Calm under pressure, capable of operating independently and driving solutions end-to-end.

Nice to Have

• Experience with Terraform, Helm, and Kustomize.
• Deeper AWS experience encompassing ECR, ALB/NLB, RDS, and Parameter Store/Secrets Manager.
• Familiarity with admission control (OPA/Gatekeeper/Kyverno) and software supply-chain controls.
• Experience with chaos engineering, fault injection, or building performance/load testing frameworks.
• Experience with enterprise release management in regulated environments (change tickets, CABs).

Benefits

• International working environment with AI-driven strategic direction.
• 20 days of annual leave - Hybrid working mode.
• Premium healthcare package with BIC and comprehensive annual health check-ups
• Competitive salary & 13th salary bonus
• Lunch allowance to fuel your productivity.
• Engaging company culture with fun activities
• Global collaboration - Work with both Vietnamese and international colleagues.