Junior Sales Operations Coordinator | Home Electrification

Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.

From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia - and 10 years years in, we’re only just getting started

About the Role

TheSales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.

This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.

What You'll Do

• Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
• Engage directly with customers to minimise cancellations and effectively reschedule face-to-face appointments.
• Set up, coordinate, and oversee sales campaigns across 15+ offices nationwide.
• Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Solar Specialists.
• Allocate, assign, and dispatch appointments fairly and efficiently to Solar Specialists and Business Development Managers (BDMs).
• Collaborate with Sales Managers and the Operations team to facilitate the onboarding of new Specialists.
• Build strong working relationships across a variety of personality types and management styles.
• Maintain daily communication with Solar Specialists and Lead Generators across the country to manage schedules and leads.

About You

• Proficient in Google Workspace or Microsoft Office
• Background in customer service, administration, or hospitality
• Able to work independently and manage tasks in a fast-paced environment
• Strong multitasking and time management skills
• Highly organised, adaptable, and solution-oriented
• Skilled in handling change and resolving conflict calmly and professionally
• Worked within Salesforce CRM (Big bonus!)