Engineer Customer Service

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

• Receipt of inquiries for nonstandard parts and products from customer service department.
• Prepare detailed cost breakdown as per the scope including detailed material take off, activity wise resource requirements, subcontracts, indirect costs, etc.
• Prepare independently detailed cost estimates from initial stages and process them till finalization.
• Establishing good relationship with the customer, handling complaints and giving timely feedback and progress reporting to the customers
• Calculating the machining time and process cost.
• Selection, pricing and preparation of proposals where necessary working with the Engineering departments.
• Creating processes and procedures
• Analyze the order intake from the different customers (regions) and compare them with yearly plan. Discuss any short fall in orders with customers and prepare the order forecast
• Reporting requirements of the company / department
• Take ownership and work proactively with the corresponding team to clear the Back Orders.
• Ensure OTD as set target in KPI.
• Ensure effective implementation of pull system in the for the material to provide better serviceability to customer.
• Review and managing processes and procedures for IMS audits
• Commits to meeting the expectations and requirements of internal and external stakeholders.
• Interacts regularly with stakeholders to gain feedback and to ascertain ways to improve services
• Knowledge about Credit, debit note & FOC order process flow.

Key Accountabilities:

• Reviewing of customer PO’s and ensuring clean order entry in the business system involving contract review procedure.
• Liaise with Engineering, Manufacturing, Dispatch and Finance departments to ensure safe and timely delivery of products at customer sites; and statutory requirements are complied to
• Material requirement and machining time analysis.
• Replenishment order preparation.
• Work orders and process sheet monitoring.
• Preparing the Operation reports for OTD on weekly & Monthly Basis
• Reporting requirements of the company / department
• BE Or Diploma in Mechanical or Industrial Production
• Minimum 2 to 4 years of experience with significant proven supervisory experience.
• Metallurgy Knowledge
• Understanding of SAP (PP & MRP), MS-Office
• Must possess excellent inter-personal skills
• Team player
• Ability to manage a variety of cross-functional team members.
• Excellent written, verbal and presentation skills
• Excellent organizational and follow-up skills
• Competent in problem solving, planning and decision making

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)