FIELD APPLICATION ENGINEER - SEMI

About Smiths Interconnect:

Smiths Interconnect, is a global leader in the design and manufacture of high-performance interconnect solutions. Our products are used in mission-critical applications across industries such as aerospace, defense, telecommunications, and industrial markets. At Smiths Interconnect, we are committed to innovation, quality, and providing cutting-edge solutions that connect the world’s most demanding systems.

Smiths Interconnect is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, to help create a safer, more efficient and productive, and better-connected world across four global markets: energy, security & defense, space & aerospace and general industrial. Listed on the London Stock Exchange, Smiths employs c.16,000 colleagues in over 50 countries.

Job Purpose:

• Function as the key technical expert for customers and sales channel.
• Focus on increasing both the quantity and quality of our SEMI sales to customers through technical expertise and assistance in current sales efforts, as well as innovation for new product development.

Responsibilities:

Responsible for the timely and accurate completion of tasks in several areas of applications engineering:

• Accompany sales staff on visits to customer sites to identify and understand customer needs
• Qualify and Communicate product opportunities
• Collaborate with Engineering to drive “designs wins” based on best technical solution
• Facilitating corporate standards and cost efficiencies
• Driving growth within our product segment(s)
• Maintain and communicate understanding of technical trends driving our markets and competition as well as track customer roadmaps.
• Develop detailed specifications and application notes for new products; contribute content to technical collateral materials
• Maintain customer files for use by global FAE’s and other departments
• Support field issues and repairs
• Educate sales staff or any other internal/external personnel about both new and existing products
• Compliance and participation in all Smiths Interconnect EHS programs, policies, procedures and training requirements

Technical Knowledge, Skills and Abilities:

• Well-organized and self-motivated
• Ability to manage many projects and meet deadlines
• Ability to identify and support change and continuous improvement
• Ability to maintain customer accounts and sensitive information with discretion and confidentiality
• Ability to exercise sound judgment in making business decisions
• The understanding and recognition of the organizations commercial environment and positioning themselves, their role and their actions in order to support the organizations commercial success.
• The ability to engage, challenge and work effectively with others both internal and external
• Possess strong written and verbal skills including public speaking and presentation
• Knowledge of the market; techniques and principles
• Ability to work directly with customers on resolution of complex technical issues

Identified training mandatory for the role to be completed competently

• Bachelor’s degree in Mechanical or Electrical Engineering and/or direct professional experiences in a related background of minimum five years required.
• On the job training will also be provided.

Internal & External Key Stakeholders & Relationships

• External: Direct customers, distributors as well as customer equipment vendors such as ATE tester, handler, prober and conversion kit vendors.
• Internal: Sales, CSR, Engineering, QA, PLM are primary but most other Smiths departments as needed.

Physical/Emotional Demands:

Ability to use manual and electric hand tools, microscopes, and have fine motor skills for spring probe replacement and/or repairs.

Travel %: Must be willing to travel locally approximately 25% - 50% of the time